Job Description

Job Purpose

To support their line manager in the delivery of the existing FM contracts and developing the contract base and supply chain. To directly manage a team of directly employed operatives and FES FM's supply chain.

This will be achieved via the practical implementation of the company's management system and the utilisation of the operations manager's knowledge and experience, increasing the quality of output from Engineers, maximising the effectiveness of subcontractors and ensuring efficient use of materials.

Key Duties & Responsibilities

DIRECT REPORTS:

The operations manager shall report to the Regional manager.

The operations manager shall have a team of engineers reporting directly to them.

RESPONSIBILITIES:

To ensure the satisfactory performance and further development of all contracts and

accounts for which he/she is responsible including:

Take full responsibility for all quality, environmental and health & safety
issues at each of the sites for which he/she is responsible in compliance with

company policies and arrangements.

Compliance with contractual requirements. Maximization of extra revenue streams. Client satisfaction and the quality of service provided. Responsibility for all day-to-day management, control, co-ordination,
execution of all operations under their remit and reporting directly to the

senior operations manager.

Identifying and implementing innovations to improve service delivery Ensuring continuity of systems in a manner, which fully complies with all
legal, qualitative, health, safety and environmental standards and other

relevant guidance.

Ensuring, demonstrate, review and monitor compliance, to meet the
expectation and needs of the Client, the quality and organizational goals of the

company and satisfy the requirements of BS EN IS0 9001:2000

Productions of reports at regular intervals determined by contract detailing
physical and financial progress, including monitoring of Output specification

by Key performance indicators. Actively demonstrate performance utilizing

internal /external benchmarking processes to develop areas for continuous

improvement.

Provision of technical advice and problem-solving function. Monitoring and professional oversight of all works to ensure satisfactory
quality levels.

Provide management support to both area manager and project managers as
required.

Ensuring the availability of and if required participation in the provision of a
24 hour per day 365 days per year emergency on call service as required.

Developing the competency of themselves and others through a commitment
to continuing professional development.

Developing the contract base and supply chain within the geographic area. To maintain a driving license to remain mobile.
Ongoing account management including:

Client satisfaction. Contract profitability. Quoting for remedial and small project works. Maximization and management of quoted works. Effective sourcing and utilization of materials and subcontractors. Monitoring the quality of the work carried out by the workforce through
random engineer audits and the ongoing review of breakdowns.

Conduct regular site audits to ensure that the specified standard of work is
maintained and all site logs and documentation are kept up to date.

FES FM - Provision of Facilities Management Services

3

The timely and accurate production of all client reporting requirements
including the design and generation of any bespoke reporting that supports

intercompany relationships and has the potential to further develop the

contract base.

Provide management support and information to the engineers and others as
required.

Ensure the development and potential of all direct reports, to encourage
resilience and succession planning within the account and the organization

Encourage and liaise with the client for other service provision to expand the
scope of the contract into the supply of other services

Ensure Contract Compliance is always met across contracts. Target of 100% PPM Completion monthly Paymech reporting timescales must be met Ensure performance deductions are nil across contracts. Management of Maximo CAFM System
Work closely with the Operations Managers/Supervisors/Commercial Manager/Admin to ensure FES FM's contractual responsibilities are met.

Qualification & Skills

SKILLS & ATTRIBUTES:

The successful candidate will have the following:

Formal technical education in mechanical/electrical discipline to a minimum
of ONC level or equivalent and a minimum of at least 3 years relevant

experience in an FM or building services maintenance position of authority.

Or Previous Supervisor experience.

A suitably qualified and experienced M&E tradesperson with at least 5 years
post apprenticeship experience in their trade and/or a minimum of at least 5

years relevant experience in an FM or building services maintenance position.

Preference will be given to applicants who have operated previously in a
position of authority.

A minimum of 5 years post training or apprenticeship practical trade
experience.

A Full driving licences. Good IT/computer skills. Understanding of asset management principals and maintenance techniques. Understanding of the operation of the helpdesk system. Experience of operating the company management system i.e. QUEST. A pro-active attitude. The ability to manage operatives. Excellent communication skills including verbal and the written word. The ability to form relationships with clients and to exceed customer
expectation.

PFI/PPP/DBFM/NPD Project Experience preferred.

Approachable demeanour and a demonstrable commitment to team working. A formal H&S qualification i.e. NEBOSH certificate or similar would be
useful but not essential.

Practical knowledge of the FM industry in the area. A track record of delivering similar contracts in the geographic area. The ability to demonstrate their commitment to continuing professional
development through a well-developed CPD Record (P 6.3).

Job Types: Full-time, Permanent

Benefits:

Company car Sick pay
Work Location: In person

Reference ID: FFM0847