Job Description

About the role

The Control Centre Operative/Controller acts as a central point of contact and communication for all Rail Plant operations

Actively track and monitor operational delivery in real-time, providing communication and delivery support to any issues encountered.



Communicate and escalate operational issues, incidents and events internally and to our customers on a timely basis.



Disseminate information that enables decisions to be made in the interests of safe operational delivery and running of the railway, for our customers.



Effective management and control of unplanned events / incidents to defined processes and procedures.



Create machine / shift logs and records that enable the commercial recovery of costs incurred as a result of customer driven change.

What you'll be doing

Below are just some of the responsibilities of the role;



To act as a central point of contact and communication for Rail Plant operations; the Control Centre manages the timely communication and dissemination of information to the following parties;



Machine Operators / Drivers and site teams

Network Rail SCO Control

Network Rail Routes Controls

Rail Plant 2nd & 3rd Line On-Call

Rail Plant Operational, Engineering and Senior Managers



Management of Late Notice Changes, Out of Office Hours

Alternative planning and deployment of Operators / Drivers, to cover planned work, liaising with 1st and 2nd line on-call



Alternative planning and deployment of machines, to cover planned work, liaising with 1st and 2nd line on-call



Distribute / confirm VSTP machine running's and timings



Monitoring and acceptance / confirmation of shift detail changes in NROL across the respective business units.

Who we're looking for

Possess experience within a similar role (ideally within the Rail Industry) but also Aviation, Defence, Emergency Services or Transport sectors will be considered



Fully competent working with the full suite of Microsoft 365 including Word, Excel, PowerPoint, Outlook etc. Experience of MS Power Automate would be beneficial



Able to question effectively; to gather facts / information and evaluate a situation / risk



Able to communicate situational facts / information clearly and succinctly - Verbally and written



Calm under pressure, when dealing with accidents / incidents / unplanned events



Comfortable coordinating resources and activities from a remote location



Able to work effectively as part of a Team

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:


Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Balfour Beatty works at the heart of the UK's rail networks - designing, enhancing and maintaining thousands of miles of the railways that connect communities and underpin growth.



From feasibility studies, planning and design through to implementation and asset management, we provide multi-disciplinary rail infrastructure services across the lifecycle of rail assets. Our expertise covers electrification, track, power, civils, specialist rail plant, railway systems and technologies.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion



To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.



As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/



We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com



Job Reference: BBUK14912