Job Description

About the role

To lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.

What you'll be doing

To support and direct the activities of the control room teams including staff at

other locations, in coordinating the deployment of appropriate resources to

successfully resolve incidents in compliance with policy and contractual

requirements.

To accurately receive and disseminate information to optimize safety and maximize

efficient response and resolution of incidents.

To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an

appropriate response is taken to alarms.

To ensure accurate recording /collation and disseminate of information. To provide a link between the control-room and the senior management team. To ensure that relevant colleagues and stakeholders are updated of critical incidents

via the escalation process.

To ensure adherence to minimum staffing levels. To proactively manage the team, ensuring that all performance targets are

achieved, and that sickness, welfare, behaviors and training needs are managed

proactively.

To conduct staff appraisals, setting action plans and undertaking training and

development for new members of the team as required.

To work to agreed key performance and contractual obligations. To build strong, effective working relationships with stakeholders and internal

partners

Coordinate Winter Maintenance Decisions and required network response.

Collect on behalf of the M25 DBFO Co information relating to traffic and incident

data.

Operate internal and external IT systems and to report any IT related issues via the

correct channel.

Who we're looking for

Demonstrable experience of leading, managing and coaching a team. Experience of working in an operational control room, preferably in an emergency

services or National Highways environment.

Experience of working in an environment involving the time-critical deployment of

resources.

Experience of working in a performance driven environment. Excellent communication skills, both oral and written. Aptitude for effective problem solving, using information to consider options and

outcomes.

Ability to operate and interrogate several Windows based systems simultaneously to

a high level of competence.

Demonstrate an understanding of the commercial implications of operational

decisions.

Ability to remain calm under pressure, prioritising the response to multiple events

simultaneously.

Experience of Incident Management command structures and escalation processes. Experience of transport and road network environments. The post holder must meet the requirements of security clearance. Ability to proactively respond to the requirements of a real-time environment and

read situations as they develop, delegating resources and resolving issues to a safe

conclusion.

Experience of working a 24/7 shift pattern, such as a 4-on, 4-off shift pattern.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:


Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion



To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.



As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/



We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com




Job Reference: BBUK15260