Job Description

Control Room Officer

Permanent Full-Time role.

Location:

National Railway Museum

Hours:

4 on 4 off (07.00-19.00)

Pay: 14.00 hourly rate

Join Our Team as a Control Room Officer!

The Control Room Officer plays a central role in maintaining the safety and security of the museum, its staff, visitors, and collections. This position is based in the museum's control room and is responsible for monitoring security systems, coordinating responses to incidents, and supporting security officers across the site. It is an excellent opportunity for someone who enjoys responsibility, working with technology, and being at the heart of incident management within a historic and high?profile venue.

About the Role:

As a

Control Room Officer

you will be responsible for:


The Control Room Officer monitors CCTV systems, alarm panels, and radio communications throughout the site. They respond promptly to incidents, alarms, lift entrapments, and emergency activations, ensuring the appropriate action and escalation take place. The Control Room Officer supports the daily running of museum operations by assisting with building opening and closing procedures, monitoring patrol routes, and ensuring equipment such as radios, keys, and PPE is correctly issued and recorded. Conducting routine system checks such as fire and intruder alarm testing, supporting evacuation procedures, ensuring compliance with site policies, and contributing to a safe and well?coordinated museum environment.

Why Join Us?

Annual leave

entitlement of 5.6 weeks.

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Cycle to Work

scheme

What we are looking for:

Applicants must hold a valid SIA Door Supervisor and CCTV licence and have experience working in security, ideally within a control room environment. Strong communication skills and have the ability to remain calm under pressure, and confidence in using CCTV and radio systems are essential. A good standard of administration and attention to detail is required, along with proven customer?service experience in a front?line role. Flexibility is important, as the role may include occasional evening or event support.

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.


Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.