Job Description

Job objectives and responsibilities

The ultimate goal of the Workplace CCTV Operative is to keep the Client's people, property and assets safe, by monitoring the CCTV cameras to identify, prevent and manage incidents. To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.


Operate under a "Keep the property and building users safe" mindset To always conduct oneself in a warm, professional and engaging manner whilst ensuring the area remains secure at all times. To protect the customer's property, people, and assets To be highly visible, always available and the "go to" person for queries To be immaculately groomed, approachable, and helpful at all times To deliver a 5 hotel concierge style experience at all times, even in BOH areas

Main duties

Experience:


Deliver an experience that is professional, friendly and attentive at all times To proactively look out for building or safety issues, ensuing a swift resolution Be the face of the facilities team by providing tangible service that is visible and easily accessible Greet and acknowledge all colleagues and building users as they arrive/depart/pass by, ensuring they receive exceptional service Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies




Process:


Monitor, respond to, and manage all alarmsOperate and monitor CCTV screens Incident reporting Access control and associated tasks, such as updating / removing access for building users and contractors Car park / locker / bicycle storage management and auditing Support onsite facilities inspections, floor walks and service audits Proactively log work orders Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels Ensure communication and follow-up on any problems Administrative tasks and ad hoc reporting (eg Occupancy and leavers reports, fire bag audits etc)




Service:


Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard Lost property management Creating, updating, and displaying signage as required




Security:


Respond to and coordinate First Aid or Security incidents Comply with legal obligations and safety requirements of the role To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's) Generate reports and send to the relevant people, eg first aid/wardens, waste etc Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned Focus on out of line safety and security items To immediately report any systems malfunctions Host contractors on site




Partnership:


Provide support to the wider service team as and when required Support the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie Provide ad hoc cover and support to other work areas and teams Complete any reasonable management request or task Deputise in the absence of your Manager or similar supervisory position

Person Specification

1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence SIA certification (training can be provided if required) CCTV licence Immaculate grooming, personal presentation and sense of style Flexible, agile, and adaptable Comfortable with wearable and mobile tech (radios, headsets, tablets) Must be able to identify and resolve issues, and to meet and exceed the expectations of our client Must be highly proficient in Outlook, Word, Teams, and Chrome Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

Health and Safety responsibilities

Follow Group and company policies and procedures at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received.

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;