Job Description

Control Room Operator

We are currently looking for?a Control Room Operator to join our expanding Team in Milton Keynes. Ideal candidates will be able to demonstrate a high level of professionalism and excellent customer service skills.??

Whilst experience of working in a security environment is preferred, full training will be provided.?

Ideal candidates:?

Excellent telephone manner and communication skills. Attention to detail and organised. Ability to use own initiative to manage time effectively. Proficient in Microsoft Outlook, Word, and Excel. Ability to handle busy switchboard. Able to manage multiple priorities with flexibility and enthusiasm. Work effectively and professionally with staff of all levels. Able to work effectively and efficiently under tight deadlines. Strong problem-solving skills. Have a pro-active, can-do attitude.
As a Control Room Operator, you will be responsible for:?

Support the field operations team in delivering the overall service provision. (i.e., If you are finding difficulties in covering certain site, please ring the relevant operations manager). Assist with coordinating the workforce scheduling up to 600 field-based employees, all sites must be fully rostered 4 weeks in advance. Communicate schedules to all employees. Respond to telephone enquiries for schedule changes and updates. Prepare manpower availability records as required. Prepare reports using database information. To monitor CCTV Cameras and respond to incidents, always maintaining vigilance. Communicate / speak to customers, providing excellent customer service. To ensure that any anti-social behaviour/ incident is dealt with in an effective and timely manner and reported to the correct authorities (Police, etc.). To prepare and produce incident reports when required.
Keep note and log access control management system and book guards in on site (confirm shifts, etc.).

Liaise with customers when required.
What can we offer you??

Generous staff discount scheme Unique Pay Scheme 28 days holiday (inc. Bank holidays) Promotion path and career development.
Why?Brooknight??

Brooknight?Security is a privately owned company providing a range of security services to corporate customers, the logistics and distribution sector and retailers. With a nationwide presence, we are an established company for more than 28?years and we have provided services to a diverse range of customers. Our growth and success have been based on providing a first-class service while retaining values that are vital to building excellent customer relationships. We focus on trust, integrity, and a desire to deliver an exceptional service.??

If you are looking for a role in Security and be a part of great team, we would like to hear from you - Apply online today!

Job Type: Full-time

Pay: 12.27 per hour

Benefits:

Company pension On-site parking
Schedule:

Flexitime Monday to Friday Night shift Weekend availability
Work Location: In person

Reference ID: Control Room Operator