Job Description

Job Overview

To provide general controller services. These duties will comply with the Assignment Instructions and site Standard Operating Procedures with a focus on customer service and customer care.

Main Duties

To receive and provide a friendly welcome to all staff and customers attending and calling the control room. Recording all activities in the site log book including the monitoring of the CCTV system, fire & security alarm panels. To communication between security department and associates/contractors/visitors, emergency calls, escalation of incidents, administration of records, documents, paperwork, key issuing, daily shift handover reports, adhoc requests, daily workload administration - alarm tests, sprinkler drain downs, ensuring they are familiar with site rules, policies and procedures. To work alongside the Protective Services Team in managing all aspects of site security, remaining calm, vigilant and efficient at all times and effectively assist with a wide range of enquires and requests from staff, visitors and contractors. Display an outstanding level of customer service and understand the rationale behind the delivery. Enforce access procedures that are clearly stated in the Assignment Instructions and site Standard Operating procedures but always in a polite but assertive manner. Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels. Answer telephone calls in accordance with the approved procedure. To ensure full compliance with GDPR regulations. Computer literate and punctual.

What we are looking for

Demonstrated customer facing/customer service or front-of-house experience. Excellent written communication and interpersonal skills. Flexible and Reliable. Ability to work the set shift pattern. * CCTV license preferential, SG or DS license essential.