Job Description

Job Title: Controller Responder

Salary: 27,424.14

Full-time: 37.5 hours per week on a rotational basis: (Shift Below)

Early shift: 06:00 - 14:30 Late shift: 14:00 - 22:30 Night shift: 22:00 - 06:30
Rota: The rota consists of 6 shifts (2 early, 2 late, 2 nights) covering 24/7 followed by 3 days off on a rolling 9-week schedule.

Location: Based in Colchester, travel around Colchester, Chelmsford, and Braintree will be required.

Job Overview:

Carecall247, part of Provide CIC, is seeking a dedicated Controller Responder to join our team. As a Controller Responder, you will be responsible for answering calls in a busy Control Centre, providing emergency responses to service users requiring assistance or those who have experienced a fall. This role entails working largely on your own initiative, demonstrating empathy towards service users, and efficiently solving problems with minimal supervision.

Main Duties:

Monitor and answer calls on the call handling platform in accordance with Telecare Services Association and local guidelines.

Provide timely and effective responses to emergency alerts/alarms from Carecall247 service users within their homes, workplaces, or sheltered schemes.

Complete onward referrals to relevant health and social care services in consultation with service users.

Provide a responder service.

Requirements:

Strong IT skills with adaptability to new systems. Strong communication skills. Previous experience in a customer-facing role. Ability to live within the response area. Possession of a valid driver's license and willingness to drive.

Working for Provide:

Provide is a Community Interest Company committed to delivering high-quality health and social care services with a focus on safety, responsiveness, and innovation. As an employee-owned social enterprise, we reinvest our profits into the local community. Join a highly respected and award-winning organization dedicated to transforming lives through care, innovation, and compassion.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Join our team and become part of an ambitious social enterprise dedicated to transforming lives. Apply now!

Job Type: Full-time

Pay: 27,424.00 per year

Licence/Certification:

Drivers License (required)
Work authorisation:

United Kingdom (required)
Work Location: In person