Job Description

Job Purpose

To assist the EUA Legal & Insurance Assistant Manager with providing legal, documentary and P&I-related support and guidance within the Europe & Africa region (EUA), including effective liaison with General Headquarters (GHQ) Singapore (primarily GHQ Legal), and Regional EUA Teams, including regularly liaising with and monitoring of the service provided by P&I Club Regional Correspondents and their principal P&I Club(s).

Primary Job Responsibilities and Measurement

Loss Prevention & Claims


To assist with monitoring local investigation of incidents and claims handling within ONE EUA Offices and Third-Party Agents (TPAs), providing guidance and assistance where necessary whilst communicating effectively with all interested parties. To assist with coordinating with other involved parties, such as the P&I Club, surveyors, fire-experts, lawyers, etc., in the event of any ONE or Consortium vessels being involved in a major incident. To assist with planning and coordinating Claims and Loss Prevention workshops on a rolling basis as and when they are required within the EUA region. Monitor and, where appropriate, circulate relevant P&I and Insurance market / industry news to pertinent EUA Departments. Proactively build productive and mutually supportive links with P&I and Insurance Colleagues in other Regions and GHQ to foster best practice across the organisation. Answering day-to-day documentation queries of varying complexity, including bill of lading issues, ship certificates, indemnities, and letters of credit queries. To monitor the standard and content of survey reports for ONE's P&I related incidents within EUA, raising specific questions with surveyors and correspondents as necessary to ensure ONE's interests are fully protected. Assist with monitoring trend statistics and contributing to loss prevention initiatives to improve risk awareness and encourage risk management practices within EUA (e.g., to alert and coordinate with external specialist providers on serious theft and fraud investigations). Support the 'EUA Loss Prevention Officer' network by providing pertinent training and guidance to actively facilitate the LPO's scaffolded support to their own specific EUA country/region. Assist with reviewing relevant Customer Contract / Maritime Contract(s) upon request of pertinent ONE teams.

Scope of Role

Budget


No direct budgetary responsibility

People Management


Monitoring / Providing guidance to the Loss Prevention Officers Network (EUA)

Location


ONE RHQ Office, London

Breadth & Range of Responsibilities


To be involved with the day-to-day implementation of loss prevention initiatives and the management and investigation/negotiation of claims within the Europe & Africa Region (EUA).

Skills, Qualifications and Expertise

Must be able to demonstrate a thorough understanding of documentation procedures. IT literate with at minimum intermediate skills in Google suite. Experience within the shipping industry would be ideal.

Competencies

Business Awareness Customer Focus Communication Problem Solving Planning and Organisation Decision Making Innovation and Improvement Team Work Performance Management Independent Self-motivated Enthusiastic

Key Relationships

Internal - RHQ Functions, Country Management, Staff engaged in regional P&I and Insurance Claims External - Third Party Agents, P&I Clubs, Legal Counsel & Brokers

What we Offer

Paid annual leave of 25 days per annum plus UK bank and public holidays. Hybrid working arrangement. Membership of the Company's Group Personal Pension Plan. Performance Related Pay a pay award and discretionary annual bonus linked directly to their performance in addition to annual review. Permanent Health Insurance. Death in Service. Private Medical Cover (BUPA) after two years' service. Employee Assistance Programme, with free independent confidential support and virtual GP services. An interest free annual travel season ticket loan. Family leave policies enhanced above statutory. Access to the UK's TaxFree Childcare scheme. Enhanced company sick pay policy. Medical health check. Annual eye test and contribution towards glasses for VDU prescriptions. Online employee discount platform.

Application

The closing date for this vacancy is 8th October 2025 but if a significant number of applications are received, it will close sooner.


Applicants must have an existing and permanent right to live and work in the UK.