Job Description

Reports to:

RASS Service Manager

Responsible to:

Associate Director of Transformation

Proposed salary:

Band 5.1 on the ABC pay scale, which is equivalent to 28,321.79 per annum dependent on experience (pro rata)

Hours of work:

Monday to Friday, part time (minimum 18.75 hours). Could occasionally be asked to work until 20:00.

Base:

Hybrid - largely based at Horley Health Hub but travel to sites across Sussex where ABC provide healthcare services will be required regularly, therefore must have a driver's license with business insurance and access to car.

About Alliance for Better Care CIC

Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.

We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.

More about our organisation: www.allianceforbettercare.org

Our Values

We innovate

If we can do something better, we should.

We are honest

Even when it is difficult.

We care

And put the patient first.

We are inclusive

We listen and we act.

We deliver

And we're known to like a challenge!

Services that ABC Provide

Anti-Viral COVID medication (nMABs) Anticipatory Care ARI Peads Hubs BP At Home COVID At Home eHubs Enhanced Access Refugee and Asylum Seeker Support Urgent Primary Care Support Vaccination Programme Wound Care Service
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Supervision

Regular supervisions on a one-to-one basis including an annual formal appraisal will be held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.

Benefits

Generous annual leave allowance

Access to NHS pension Bespoke training programme Cycle to Work Scheme Employee Assistance Programme Enhanced maternity pay NHS discounts Leadership Development Programme Salary sacrifice schemes - technology and electric vehicle Opportunities for secondments

Job summary

The role is to provide coordination and administrative support to the Asylum Seeker & Refugee Support Service with further scope for expansion into other areas of operational management within Inclusion and Clinical services Team.

The coordinator will be responsible for liaising with the Service Manager and wider team and supporting the operationalisation of the service. This is a continually evolving service which flexes, and is shaped, by the needs of our patients. The coordinator will need to be comfortable with a process of ongoing change and improvement to enable the service to provide optimal care.

This is a rewarding role within a close and supportive team of both clinical and non-clinical staff. Whilst the role is fast moving and one where activity may have to be stepped up rapidly, the environment is calm and there is a focus on resilience and teamwork.

Primary duties and areas of responsibility

To support the mobilisation of the response to Asylum Seeker & Refugee service into the ABC member practice footprint To set up for and be on site administrator during clinic days, including registrations and health checks Planning appointment lists for health checks, vaccinations and screening clinics Preparation for clinics, including test requests, printing, labelling, and restocking equipment Management of clinical handover sheets Supporting the management of stock of clinical equipment, prescription medication, vaccines, over the counter medication and consumable supplies Use of SystmOne and EMIS clinical systems to build rotas, clinics, input patient data and run reports Support clinicians with queries where possible Management of FP10s in line with our processes including the allocation of FP10s to clinics and clinicians and ensuring original prescriptions are posted to pharmacies Booking interpreters and translation services Maintaining, updating and creating complex spreadsheets Collating health check and screening data for onward distribution to practices, internal teams and commissioners To take responsibility for acting on own initiative in addressing regular tasks without specific direction Attend meetings, take minutes and ensure action logs are kept updated and actions followed up Responding to ad hoc needs including planning clinics and liaising with hotels and other trusted organisations as required Ensuring the strictest principles of patient confidentiality and information governance guidelines are adhered to at all times

General Responsibilities

Work as part of the team to seek feedback, continually improve the service and contribute to business planning Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner Undertake and complete any relevant training as assigned and ensure all training is in date Treat patients with empathy and respect and conduct oneself in a professional manner Provide administrative support for meetings and training days

Person specification: RASS Coordinator

Experience

Essential

Experience of working within a healthcare or similarly structured setting Demonstrable commitment to professional and personal development and learning Excel skills including use and creation of pivot tables, formulas, functions and macros Excellent IT skills including Microsoft Outlook and Teams Experience with planning, logistics and data management

Desirable

Experience with clinical systems

Skills

Essential

Able to prioritise multiple and competing demands Proactively manage own workload Excellent oral and written communication skills Demonstrate personal resilience, adaptability and able to problem solve effectively Outstanding organisational and planning skills Able to work under pressure and demonstrate personal accountability Ability to build and maintain effective working relationships with a range of stakeholders Able to listen, empathise and facilitate person centred support in a non-judgemental way Able to communicate effectively in challenging situations Able to get along with people from all backgrounds and communities, respecting different lifestyles, cultures and diversity Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety
Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: 28,321.79 per year

Work Location: Hybrid remote in Horley RH6 7BL