Job Description

The Corporate Case Services team are looking for a new Corporate Case Services Officer (Income Recovery) to join them at Canterbury City Council for a fixed term contract until 31st October 2026.

We are looking for a Corporate Case Services Officer (Income Recovery) to join our income recovery team focussing on tenancy debt, following procedures and policy to ensure appropriate action is taken.



If you have good computer skills and an understanding of Housing, Debt and Tenancy law and you are confident at negotiating with people by telephone and updating computer systems to reflect your activity, then this is the role for you.

What's in it for you?

Salary of 32,485.30 full time 37hrs per week

Flexible, hybrid working - we understand the importance of a good work-life balance. Local government pension scheme Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, reduced train season tickets and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme. As you will be part of Corporate Case Services this will lead to other opportunities for you to support with and understand other roles in the Council which will develop your future career.

About this Corporate Case Services Officer (Income Recovery) job opportunity in Canterbury:

You will be part of a team of customer focused officers who provide efficient and effective support services across the Council for both internal and external customers.



Here's what you'll get up to:


You will be contacting Council tenants to maximise the income recovery for the Council You will have an allocated patch of properties to manage the rents for More details are in the Job Family Addendum under the Income Recovery section to understand the day-to-day activities that you will be undertaking. The Job Family for case/Corporate Case Officers at level 2 details the expectations of team members who join our team. There is a role profile attached also as this post is subject to a DBS check due to the nature of information that is accessed.

Our Corporate Case Services' working pattern

Full time fixed term position (37 hours a week) Monday to Friday excluding Bank Holidays, until 31st October 2026 We offer generous annual leave entitlement of 23 days annual leave, plus Bank Holidays and 3 given days over the Christmas holiday period when our main offices are closed Hybrid role working from home and in the office

About you, the ideal Corporate Case Services Officer (Income Recovery) for the job:

Your knowledge:


Tenancy management issues and debt recovery processes.

Your experience:


debt recovery processes, including managing difficult customer conversations. preparation of documentation and attending court to present / support debt recovery cases.

Your skills:


Attention to detail Organisational skills Communication skills

Your qualifications:


Good stand of English and Maths at GCSE grade 4 or above

Interview date are 20th and 21st November 2025.



Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.



So, if this job opportunity in Canterbury, Kent looks right for you please apply today! Simply click the "

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For an informal chat to find out more about the role or what it's like to work for Canterbury City Councils Corporate Case team, please contact Kirstie Willerton, Corporate Case Services Manager on 01227 910783 or email kirstie.willerton@canterbury.gov.uk