Job Description

About Us
Stevenson Risk Solutions is a dynamic and client-focused insurance broker and risk management firm based in Belfast. We provide tailored insurance and claims support to a diverse portfolio of corporate clients across multiple sectors. Our mission is to deliver expert advice, exceptional service, and robust support when our clients need us most.

Job Purpose
As a Corporate Claims Handler, you will be responsible for managing a portfolio of complex and high-value commercial claims. You will act as the key liaison between clients, insurers, loss adjusters, and legal representatives to ensure timely and fair resolution of claims, while maintaining the highest levels of customer service and compliance.

Key Responsibilities
- Manage and process claims across various commercial lines including property, liability, motor fleet, cyber, and professional indemnity.
- Act as the main point of contact for corporate clients throughout the life of a claim.
- Provide proactive claims advice and support, including guidance on policy cover, claim notification, and documentation.
- Liaise effectively with insurers, loss adjusters, solicitors, and third parties to ensure prompt and fair settlement.
- Monitor and report on claim progress, highlighting issues or delays and proposing appropriate solutions.
- Maintain accurate and up-to-date records in the claims management system.
- Prepare and present claims analysis reports to internal teams and clients.
- Identify trends or recurring issues and work with clients and account executives to mitigate future risks.
- Ensure all activities comply with FCA regulations and internal governance standards.
- Support the continuous improvement of the claims function through knowledge sharing and process enhancement.

Essential Skills & Experience
- Minimum 3 years' experience in a commercial or corporate insurance claims handling role, preferably within a broker or insurer environment.
- Strong knowledge of UK commercial insurance policies and claims processes.
- Excellent communication and interpersonal skills, with the ability to manage client relationships with professionalism and empathy.
- Strong negotiation and problem-solving skills.
- High level of attention to detail and organisational skills.
- Proficient in Microsoft Office and claims management systems.

Desirable
- Progress toward or completion of CII qualifications (e.g. Cert CII, Dip CII).
- Experience handling large or complex loss claims.
- Familiarity with the Northern Ireland insurance and legal market.

What We Offer
- Competitive salary commensurate with experience.
- Discretionary performance-based bonus.
- Support for professional development and qualifications.
- Positive and supportive team culture.
- Opportunities to work on high-profile and interesting claims.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Company pension Free parking Private medical insurance Transport links
Ability to commute/relocate:

Belfast BT9 6AL: reliably commute or plan to relocate before starting work (required)
Experience:

commercial or corporate insurance claims handling role: 3 years (required)
Licence/Certification:

CII qualifications (e.g. Cert CII, Dip CII) (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person