Job Description

The RAC have an exciting new opportunity within its Legal Services Team. We are currently looking for a Legal Expenses Insurance Claims Handler to join us at our Bristol office.
The core function of this role is to set up, assess and handle claims for legal expenses insurance clients.
You will review legal claims submitted by customers against policy wordings to determine whether the claim falls within the terms of the policy and the period of cover.
You will be joining a small close-knit team of claim handlers so we're looking for someone who is both personable and can work closely with other colleagues.
You will also take a handful of calls on average from customers per day, but the role is mainly email based.
This role will be delivered on a flexible hybrid model of working three days from home and two days at our Bradley Stoke office. We can consider both full and part-time applications.
For full-time staff the hours are 35 hours per week. No weekends or bank holidays and you'll also receive 15-minute paid breaks in the morning and afternoon.
As a Legal Expenses Insurance Claims Handler at RAC, you'll get benefits that go the extra mile

• Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC's future success and be rewarded for the exceptional work you deliver.

• Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

• Time Off That Matters - enjoy 25 days annual lave, plus bank holidays. We also support a positive work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
• Paid breaks - We provide paid 15-minute breaks in the morning and afternoon.

• Financial Security & Perks -pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
• Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

What you'll do

• Reviewing and assessing claims, ensuring that they meet the policy criteria.
• Referring claims to our panel solicitors in line with policy terms and declining claims where appropriate.
• Managing customer expectations concerning process and timescales from the point of initial contact through to claim conclusion.
• Reviewing documentation from clients and be able to identify missing information needed to complete the claims assessment process.
• To provide accurate policy application and guidance to all clients, colleagues, corporate partners and solicitors on all products/policies provided by and/or serviced by RAC LS.
• To build and maintain relationships with clients, panel solicitors and corporate partners to continuously improve the service provided and meet the client's needs.
• Ensure that authorised costs and accruals are consistently updated in line with internal policies and procedures to accurately reflect the level of risk exposure.
• Proactively manage the billing process for all LEI products by accurate reconciliation of data and timely processing of payments in line with our internal procedures.
• Ensure all bills received are reviewed and challenged where appropriate.

What you'll need
To be considered for this role a good working knowledge of legal expenses insurance products for both home and motor is desirable but not essential as full training will be given. You will need to possess the following;

• The ability to organise and manage own workload with minimal supervision.
• Excellent written and telephone communication skills.
• A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
• Understanding of Data Protection regulations and general compliance obligations in capacity of the role.
• Experience of working as part of a team whilst also having the ability to use your own initiative and work to strict deadlines.
• Commercial awareness.
• Minimum of 6 months in a regulated claims environment is desirable.

We're Orange Heroes
At the RAC, we never stand still. With a legacy of over 125 years, it's this restless drive for better that's earned the trust of over 12.5 million members and it's why we're on a mission to be the UK's number one motoring services provider.
That commitment to excellence isn't just felt by our members, it's echoed by our people too. With a 4.5-star rating on , our colleagues recognise the RAC as a place where ambition, support and authenticity come together.
We're all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you're invited to bring your full self to it.
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