Job Description

Are you a problem solver? Do you enjoy finding unique solutions for complex technical projects?



As a member of our Corporate Field Service Team in London, you will serve as a vital representative and brand ambassador, surpassing customer satisfaction in field service. You will ensure installation and repair services for customers, VICs, and our stores. This position allows you to offer comprehensive support throughout projects, managing development, planning, documentation, execution, and follow-up while collaborating closely with key stakeholders.



Key Responsibilities



Undertake selected installations, troubleshooting, system integrations, configurations and repairs at customers' residences and in Bang & Olufsen stores.

Coordinate installations with external partners when necessary.

Provide technical coaching and support for company-owned stores and installers.

Support company events with technical assistance for product presentations.

Be a key representative and brand ambassador, exceeding customer expectations in field service: appearance, behavior, tone of voice, competence.

Convert delivered products into beautiful setups with attention to detail.

Coordinate and assist with events and showroom setups.



What You Bring



In this position, you are at your best when operating with a high degree of self-direction. You are a technical professional with refined manners who knows how to provide great service to our customers - and meet the high expectations of our brand and services.

Moreover, you bring:

Comprehensive technical background with extensive field service experience within AV and network solutions.

Skills in system integration, connectivity, content providers, remote services, installation, configuration, and systematic troubleshooting - TVs loudspeakers.

Practical experience handling technical projects.

A customer-oriented mindset with a commitment to service excellence.

Respect for diverse cultures and professionalism in all interactions.

Proficient communication and teamwork skills.

Fluency in English.

Experience with Microsoft Office (Outlook and Teams).

A valid UK driver's license.



What We Offer



Besides our other field service technicians, you will work closely with our Customer Care team, and the Regional Service Manager, whom you will report to. You'll also interact directly with our most valued customers, ensuring their privacy and delivering service that reflects the Bang & Olufsen standard of excellence.



With around 1,100 employees from over 55 countries, Bang & Olufsen is an agile, inclusive company where flexibility, open communication, and mutual respect are part of our culture. For more than 100 years, we've created luxury audio products that combine beautiful sound, timeless design, and unrivalled craftsmanship. Our headquarters in Struer, Denmark, alongside our global offices, reflects our commitment to innovation and high-quality audio experiences.

Compensation:

Competitive salary and benefits package.

Location:

London, United Kingdom / Remote

Start date:

As soon as possible.

Travel:

Frequent travel across the Greater London area is required.



How to Apply



Submit your CV and application in English by pressing the 'Apply' button. Applications are assessed continuously.



We encourage you to apply early, as this advert may close if we receive a high volume of applications.



At Bang & Olufsen, we hire based on merit and welcome applicants from all backgrounds. Please focus your application on your skills, experience, and qualifications and refrain from including personal information such as photographs. We're committed to a diverse, inclusive workplace where everyone can thrive - so if you see potential in yourself, even without meeting every requirement, we encourage you to apply.



If you'd like to know more about the position, you're welcome to contact Senior TA Consultant, Antoniya Petkov, at antp@bang-olufsen.dk. Please do not send your CV and application directly to this e-mail, as they will not be considered.



Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.