Job Description

Job Introduction We are looking for a corporate receptionist to join our Rapport team at our prestigious client\'s offices, based in the heart of Manchester. If you are passionate about providing great service, then we would love to receive your application. You will be part of a small team who provide excellent service to visitors and employees. This is a Monday to Friday role with shifts between 7am and 7pm with flexibility to cover evening functions. The clients offices, which were named one of the best workplaces in the country by the British Offices Council, provides a modern open-plan and collaborative working environment for staff, an impressive visitor experience for clients, alongside a range of restaurant facilities. The offices are at the centre of the city\'s transport hub, so it is easily accessible. Main Responsibilities

• To provide excellent service to clients and customers, ensuring all duties are carried out to the highest of standards
• Stand to greet all guests / visitors, ensure eye contact is made within 10 ft of the reception desk
• Greet internal and external clients with a smile.
• Welcome and escort guests to meeting rooms, taking coats and luggage as required.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Assist with separate registration desks for functions as required.

The Ideal Candidate

• Is able to create a positive and lasting relationships with all customers and clients.
• Is able to act on customer requests and anticipate their needs.
• Can take every opportunity to improve my customers\xe2\x80\x99 and clients\xe2\x80\x99 experience.

About The Company Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone\xe2\x80\x99s differences and diverse backgrounds. We have created a number of Employee Networks as part of our \xe2\x80\x9cBe Yourself at Rapport\xe2\x80\x9d programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassador\xe2\x80\x99s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK\xe2\x80\x99s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include:

• In the 2021 \xe2\x80\x98Best Companies to work for\xe2\x80\x99 awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from \xe2\x80\x98Best Companies\xe2\x80\x99, their ultimate accolade, in 2021 signifying a \xe2\x80\x98World Class\xe2\x80\x99 company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.