Job Description

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;

• Part time - Corporate Receptionist
• Monday to Friday - 20 hours per week
• 13:00 - 17:00
• Salary \xc2\xa312,500 Per Annum
• Location - Phoenix Group | Radcliffe House | Tilehouse Street | Hitchin | SG5 2DW

Job Overview

Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the Phoenix Group premises by consistently delivering operational activity of the highest standard.

Main Duties

• Ensure that all reception and security operations run smooth on a day to day basis
• Maintain the Reception area to the highest standards, take ownership for your environment raising any maximo job requests to repair all faults and issues.
• To ensure an exceptional, memorable experience, one guest is delivered to all our clients
• Manage all incoming calls professionally, quickly and efficiently.
• To ensure all visitors are greated professionally and courtesly at all times
• All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors
• Ensure a high level of security is maintained throughout our reception at all times. Any breaches are escalated immediately.
• To support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• Co-ordinate a taxi booking service
• To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations
• To take reasonable care for our own health & safety and that of others who may be affected by what you do or what you fail to do
• To maintain a professional appearance ensuring uniform is worn in the correct manner
• Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries
• Promote safe working environment and report any accidents or near misses to Mitie lifeline representatives and ensure appropriate records are completed
• To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
• To report health and safety issues, including all accidents and near misses to Mitie Lifeline

What we are looking for

• Person who is able to listen to clients request and respond in timely manner
• Take an ownership of individual customers request and strive to exceed customer\'s expectations
• Able to demonstrate one team ethos and work closely with other contractors
• Contribute to new ideas and be inventive
• Confident, friendly and have professional approach
• Demonstrate excellent communications skills
• Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals
• Excellent communication skills in order to be able to make customers feel welcome
• Excellent telephone manner
• High standards of personal hygiene and presentation
• Basic computer literacy to complete administrative tasks and good organisational skills

Mitie