Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.



At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.



If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work--together.





Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you--and the products you deliver--will thrive. Work Technology Services (WTS) is responsible for the technology lifecycle at corporate and retail locations.



The WTS Corporate Workplace Technology (CWT) team is responsible for the planning and delivery of workplace technology initiatives in our corporate offices and retail branches. The Tech Ops Lead / Project Manager role within WTS CWT focuses on technical projects from initiation through implementation and includes planning, funding, analysis, design, scheduling, development, implementation, and project documentation. The Tech Ops Lead / Project Manager will drive and assure the delivery of all GTI technology solutions associated with the Workplace Technology Projects. The Tech Ops Lead / Project Manager partners with the Line of Business (LOB) key contacts for all projects and routinely engages with support groups within Global Technology Infrastructure (GTI) organization, including Finance, Network, End User Products, and Operations.



The ideal Tech Ops Lead / Project Manager has project management skills as well as experience with various infrastructure technologies such as virtual computing, networks, wireless technology and multimedia to name a few. The Tech Ops Lead / Project Manager has experience with project management tools, the financial services industry, and end user technologies. Successful Tech Ops Leads / Project Managers are "self-starters" with a desire to learn and a passion for transformation. Relationship building at all levels of the GTI organization and across Workplace Technology Services is a standard part of this job.

Project Management Responsibility:

Management of all aspects of technology project lifecycle, including but not limited to:


Scope development and management. Requirements gathering and documentation. Design of project solution in adherence with GTI and WTS standards. Creation and management of project schedule in Microsoft Project or other project management application. Financial budget creation and tracking. Risk and issue management. Change management. Regular project status reporting.

Manage agile delivery teams using standard agile methodology and ceremonies


Create and maintain Kanban boards using Atlassian JIRA tool Engagement and management of cross-functional teams including structured cabling, data network, WIFI, desktop, Audio/Visual, telephony, and call center technology resources. Ensure coordination of technology deliverables in conjunction with project timeframes. Engages, manages and tracks the status of deliverables for all resources, including internal and external (vendor) resources. Communicates with key stakeholders and executive sponsor; conducts periodic briefings, develops written weekly status updates. Serves as the single point of contact for project level issues and questions. Manages escalations and change initiatives on project lifecycle processes.

This role requires a wide variety of strengths and capabilities, including:


Minimum of 5 years business experience, including experience managing technical projects related to new construction. College degree in related technical/business areas or equivalent work experience. Proven track record of successful project management. Project management certifications such as PMP, Prince 2, Agile, or Six Sigma are a plus. Fluency to expert level experience with Microsoft Project, Excel, PowerPoint Project management experience, specially related to the delivery of technology in large, new build/construction projects. Ability to manage projects that are highly visible, strategic to Firm direction or which are in trouble/off track. Demonstrated experience handling high volume project workload. Proven ability to organize activities, events and teams. Solid track record keeping projects deliverables on time and within budget. ? Leadership skills, including the ability to motivate team members to achieve excellence. Analytical ability, organization and decision-making skills. Ability to develop these skills in team members. Excellent written and verbal communication skills with ability to influence. Independent worker. Effectively handles new direction and a changing work environment. Effectively collaborate with Peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.


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