Job Description

Dynamic personality? Sales-savvy? Passion for cosmetic surgery? Earn very competitively while guiding patients through life-changing procedures at our top, North West clinics. No experience in cosmetic surgery needed--just your charisma and drive to succeed!

Key information

Job title: Cosmetic Surgery Patient Coordinator Base location: Newton-le-Willows Hospital (WA12 0JJ) Other required locations (travel expenses covered): Manchester City Centre Clinic (M4 2PD), Liverpool City Centre Clinic (L39SJ), Leeds City Centre Clinic (LS9 8DA), plus other future clinics OTE: very competitive (base salary + commission package based on bookings)
Previous experience within a Cosmetic Surgery / Private Healthcare role is not essential and full training will be provided.

About Pall Mall:

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 14 years and we have spearheaded the business, trebling our workforce along the way and laying down clear and ambitious growth plans for the future. Last year we were also recognised in the Sunday Times 'Best Places To Work 2023' list.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

The role:

It's an exciting time for us, we are growing quickly and engaging more patients (customers).

We are looking for a dynamic, tenacious and customer-service & sales orientated person to become our next Cosmetic Surgery Patient Coordinator.

Pall Mall Cosmetics is the brand name for the Cosmetic Surgery department of Pall Mall Medical. We provide a wide range of procedures & treatments including: breast augmentation, breast reduction, abdominoplasty (tummy tuck), rhinoplasty, weight loss balloons and much.

The past 12 months have been really exciting. We've launched new services, brought in new surgeons and become one of the top clinics for weight loss surgery. Our growth has been rapid and we've got exciting plans for the future.

As we plan to continue the growth our cosmetic surgery activity, we are looking for someone new to join the team!

The key to success:

Previous experience within a Cosmetic Surgery / Private Healthcare role is desirable but not essential and full training will be provided.

The Cosmetic Surgery Patient Coordinator plays an essential part of the patient journey, acting as the key point of contact for patients from their initial booking through to the moment they proceed with surgery.

Day to day life as a Patient Coordinator is varied, including "surgeon preparation calls" to qualify & build rapport with patients, "surgeon clinics" where you'll support surgeons face to face in clinic, meeting with patients to guide them through their journey (providing quotes, arranging surgery, organising pre-op care, etc) and following up on patients who still have unanswered questions after meeting the surgeons.

It is essential that applicants have the following:

Excellent interpersonal & customer service skills - our Cosmetic Surgery coordinators play a crucial role in the decision-making process for our patients. Coordinators need to build a strong rapport with patients, based on trust, empathy and helpfulness. You definitely need a dazzling personality or "pizazz" to succeed in this role! Strong organisational and planning skills with excellent attention to detail - there are lots of steps a Coordinator must go through for our patients: payments, consent forms, pre-op assessments, surgeon notes and more! Tenacity, creative problem-solving and a relentless "can-do" attitude - our team bend over backwards to help our patients! This is why we get so many 5-star reviews - we truly go the extra mile Empathy and listening skills - many patients opt for surgery because they suffer from low-confidence or they are in pain. It is crucial for the coordinator to be able to work with the patients to understand the desired outcome of surgery and what is the best way to help them achieve it Flexibility to attend multiple sites - it is crucial for a coordinator to be at the clinic if a patient is meeting a surgeon on part of the surgery journey. Shifts are done on a rota basis across each site. Consultations may be booked at the last minute so flexibility to accommodate a dynamic rota is important Willingness to work flexibly in and out of hours, including weekends. Many patients prefer evening or weekend appointments to see the surgeons. Many have busy day jobs and the best time to discuss dates and quotes (and secure the booking) is in the evening or over the weekend. Whilst we'll schedule your "surgeon clinic" days, we'll let you manage your own time. Ultimately - you'll find the rhythm that works for you, your patients and the surgeons... Excellent communication skills (written & verbal) Ability to follow procedure and be a team player 3-5 years plus of selling high ticket items or services

Bonus skills:

Whilst it is not a necessity for the role, candidates who can demonstrate the following may have an advantage in carrying out the role of a Cosmetic Surgery Patient Coordinator:

Demonstrable sales skills - ideally in a high ticket / considered-buying cycle B2C environment (for example beauty, hospitality, travel & tourism, etc). Previous experience of cosmetic surgery either as a client or a patient coordinator - whilst we will provide full training on all procedures & protocols, patients tend to relate very well to coordinators who have been through the journey already! It also means you can hit the ground running when you join us!

Our promise to you, we will...

Remain a compassionate employer that values your skills and input to the business Recognise your successes Provide training and further development opportunities where applicable Give you the day off on your birthday Contribute to your pension Offer 25 days of Annual Leave in addition to National Bank Holidays Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping

Diversity and inclusion at Pall Mall:

As a responsible employer, Pall Mall is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong with togetherness. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of our patients.

Job Type: Full-time

Pay: 35,000.00-65,000.00 per year

Benefits:

Flexitime Free parking Health & wellbeing programme On-site parking Work from home
Application question(s):

Where are you currently working and why are you looking to change roles to join Pall Mall? Why do you feel you'll be a good fit for this role? Can you share your experience or interest in cosmetic surgery? (if any) Are you flexible and open to working the hours to suit patients? (who often need out of hours support / questions!) What OTE are you currently on / looking for? If you are on commission/bonus scheme, what have you typically been achieving each month over the last year?
Work Location: Hybrid remote in Newton-le-Willows WA12 0JJ