Job Description

East Suffolk Council - Based in any office: Melton, Woodbridge IP12 1RT, Lowestoft NR33 0EQ, Thetford IP24 1BT

Starting salary 25,989 per annum

Full time, Multiple vacancies

Permanent

About the role

We're looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing, customer-focused service that plays a vital role in supporting our communities.

We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you're passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we'd love to hear from you.

What you'll need

We're looking for someone who brings energy, initiative, and a commitment to fairness and service. You don't need to meet every requirement to apply--we value potential and a willingness to learn. Key strengths include:

Team player and can work on own initiative Great communication skills - written and verbal Monitor client accounts to check payments received Excellent customer service skills Accurately update computer systems & records Keep up in a fast-paced partnership environment Liaise with other departments, Citizens Advice and Department for Work and Pensions Ability to work from home where necessary Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place And above all enthusiasm!

We encourage you to review the full job description and person specification for more details.

Why join us?

We offer a supportive and flexible working environment with a range of benefits, including:


Local Government Pension Scheme Flexible working options to support work-life balance Agile working - a blend of office and home-based work Access to a unique employee benefits package Full training and ongoing support Health and wellbeing initiatives A culture that values continuous learning and development Career progression opportunities

During this current recruitment period,

ARP (Anglia Revenues Partnership)

have a flexible approach to recruitment including telephone and video interviewing, online induction and blended training and therefore candidates need to be able to work in the office and from home. Personal data from the application process will be shared with ARP and host/employing authority.


ARP deliver Revenues and Benefits Services across 5 partner local authorities, Breckland, East Cambridgeshire, East Suffolk, Fenland, and West Suffolk.


Recruitment services are hosted by East Suffolk Council. However, upon appointment you will be employed by either East Suffolk Council or West Suffolk Council .

For more information

If you would like to have an informal conversation about the role, please contact Annabel Hill, Operations Manager Billing & Benefits on 01842 756406 or annabel.hill@angliarevenues.gov.uk


Visit our website

www.angliarevenues.gov.uk

Closing date: 5pm, 20 October 2025

Interview dates: w/c 03 November 2025

How to apply

Step 1 -

Read the advert,

(PDF)

,

Person Specification (PDF)

and

ARP Values (pdf)

Step 2 -

Complete the

Supporting Statement template (docx)

. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3

- Compete the online application and upload your statement. Please note, CV's are not accepted.


For more information, check out the

How to Apply section of our Career Site (suffolkjobsdirect.org)

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.



We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.



To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0