Job Description

Company Overview

PIPS Hope & Support is a dedicated mental health and suicide prevention agency serving the Southern Trust area. With over 18 years of experience, we are passionate about promoting positive mental health, preventing suicide, and supporting families affected by loss.

Summary

Key Duties / Responsibilities

Clinical Governance & Risk

Provide clear clinical leadership and a robust escalation route for counsellors. Review and consult on complex cases, ensuring appropriate safeguarding and ethical decision-making. Maintain and update counselling policies, clinical governance procedures, and safeguarding frameworks. Act as Safeguarding Lead and work in partnership with statutory agencies where required. Agree and monitor quality standards and KPIs with CEO and management team.
Evaluation & Reporting

Oversee evaluation and outcome-measurement systems (e.g., CORE-Net, Salesforce). Ensure consistent completion of assessments, outcome tools and reporting. Use monitoring data to demonstrate impact and inform service improvement.
Referral Pathways & Access

Oversee referrals and triage processes to ensure timely, safe and appropriate client pathways. Maintain strong relationships with SHSCT, GPs, NIAS, PSNI and community partners to support coordinated access to services. Strengthen referral and signposting links to promote client choice and positive outcomes.
Service Development

Identify service improvement needs based on client feedback, staff reflection and community need. Ensure services remain responsive, accessible and recovery-focused. Contribute to strategic planning, policy development and organisational reporting.
Leadership & Support

Lead and support the counselling and associate network across all PIPS HS sites. Provide line management and performance oversight, ensuring strong communication and teamwork. Ensure all practitioners receive supervision, reflective practice and CPD appropriate to their roles. Facilitate team meetings and promote shared learning and consistency of practice. Represent PIPS Hope & Support at networks and partnership forums
Job Purpose

The Counselling Services Lead is a key role within the Senior Leadership Team, ensuring that all counselling and wellbeing services are delivered safely, ethically and to a high standard. The post holder will provide leadership, oversight and coordination of the counselling team and associate network, ensuring a consistent, compassionate and person-centred approach across all PIPS Hope & Support services.

This role will ensure:

Strong clinical and counselling governance across all services. High-quality, evidence-based therapeutic interventions. Effective leadership and development of counsellors and trainees. Consistent safeguarding and risk management processes. A collaborative, compassionate and "one team" approach across the organisation.
Benefits

24 days annual leave + 11 statutory days (pro rata) NEST pension scheme Access to Westfield Health Care Organisation sick pay scheme Investors in People organisation TOIL (time-off-in-lieu) system
Job Type: Part-time

Pay: From 38,223.00 per year

Expected hours: 30 per week

Benefits:

Company pension Private medical insurance
Work Location: In person