Job Description

Regional Delivery Lead - Onshore Operations

Location UK/London

Job Summary

The Country KYC/AML Delivery Lead is the senior representative for the UK region, responsible for the day-to-day oversight and execution of KYC/AML delivery across one or multiple clients. You are accountable for defining, implementing, and driving operational excellence while ensuring strict regulatory and policy compliance. This role requires a sharp, resourceful, and self-directed leader capable of balancing risk management with superior client-centric experience.

Responsibilities

Strategic Leadership & Representation Provide strategic direction and leadership to the UK KYC Client Outreach and Onboarding teams, setting clear objectives and ensuring alignment with global standards and business priorities. Represent the UK region in global KYC forums, contributing to the development and implementation of firmwide strategies, best practices, and governance frameworks. Drive workforce strategy, including hiring, development, and succession planning, to build a high-performing and scalable team. Execution and Compliance Oversight Oversee end-to-end execution for the UK KYC portfolio, ensuring adherence to regulatory requirements, internal policies, and service level commitments. Monitor performance through governance routines, ensuring key metrics and service levels are achieved while maintaining strict risk and control discipline. Champion a culture of excellence and continuous improvement, identifying opportunities to optimize processes, strengthen controls, and enhance the client experience. Stakeholder Alignment & Escalation Act as the senior point of escalation for complex client or operational issues, collaborating with Sales, Bankers, Compliance, and Line of Business (LOB) COOs to resolve challenges and drive sustainable solutions. Build and maintain strong relationships with senior internal stakeholders (LOB leadership, Compliance, Operations executives) to ensure operational transparency, trust, and alignment with business goals.

Eligibility Requirements

Essential Experience Experience in financial services, preferably within Corporate & Investment Banking, Global Markets, or a KYC/Client Onboarding function. Deep understanding of KYC, AML, and client due diligence requirements within a global banking context. Proven experience leading teams in fast-paced, client-facing environments with a focus on governance and delivery excellence. Demonstrated ability to influence and partner with senior executives, clients, and control partners. Education: Bachelor's degree required; advanced degree or professional certification (e.g., CAMS, ICA) preferred Key Skills Strong strategic and analytical mindset, capable of balancing risk management with client experience. Excellent communication and stakeholder management skills, with the ability to represent the UK function at a senior level. Capability to balance structure with ambiguity, solve problems quickly, and maintain composure under pressure.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.




The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.


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eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here