Job Description

A vacancy has arisen for a suitable candidate to support a busy Course and Student Administration Team within Student Services. The purpose of this position is to contribute to the highest quality professional support, maintaining a student-focused customer support service and a responsive and adaptable approach to course and student administration,


You will develop and maintain a good standard of knowledge and understanding of course provision, design and delivery for the university portfolio of programmes, to enable the delivery of a high level of student-focused customer service throughout the student lifecycle.

The Person

--------------


The successful candidate must be able to work effectively and proactively as part of a team with minimal supervision. Educated to at least A Level or equivalent, you will display a high level of communication skills, excellent attention to detail and the ability to listen and respond effectively to queries, including those of an academic regulatory nature. You should be able to demonstrate excellent customer service skills and have experience of providing professional support and advice in a similar or related environment, in fulfilment of the essential and desirable qualities on the person specification.

Directorate/Function

------------------------


Make a positive difference to the higher education journeys of thousands of students.


The Students Directorate plays a vital role in the retention and success of students at Kingston University. By taking a holistic, cohesive approach to the effective provision of services to our 17,000 students, we aim to enhance their experience through support that is effective and also responsive to their changing needs.


We are proud to hold the Customer Service Excellence Quality Mark.

Further information

-----------------------


This is a 12-month fixed term contract position based at our Penrhyn Road or Kingston Hill Campus, with a starting salary of 34,007 per annum.


Interviews are expected to be held on Tuesday 3 March 2026.


For informal enquiries please contact Maribel Rey, Course and Student Administration Manager.


Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students' identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.


We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.


To apply click on 'Apply Now'. If, for accessibility reasons, you need to apply in an alternative format, please email jobs@kingston.ac.uk or call the HR Shared Services team on 020 8417 3118.