Job Description

Hours - Full time, 37 hours per week
Pay - 12.36 per hour
Assignment length: 6 Months, chance of extension
Onsite only - Cardiff Magistrates Court
Enhanced DBS checked
Role Overview
As a Court Usher, you will be the first point of contact for court users, supporting the judiciary and administrative staff to ensure hearings run smoothly. You'll prepare courtrooms, manage documentation, and assist members of the public and legal professionals. The role requires professionalism, sensitivity, and the ability to follow established procedures while responding calmly to unexpected situations.
You'll work as part of a team with regular management support and be responsible for managing your own time. Flexibility is essential, as you may be required to work across different court locations and HMCTS offices.
Key Responsibilities
Courtroom & Public Support

• Prepare and clear courtrooms for hearings, trials, and meetings.
• Escort and assist court users, including the judiciary, legal representatives, witnesses, and the public.
• Call parties into court in priority order and liaise with court staff and the Witness Service.
• Provide information about proceedings and swear oaths.
• Keep parties informed of changes to courtrooms or hearing times.

Administrative Duties

• Deliver files and bundles to judiciary and clerks.
• Complete standard forms and documents (e.g. court orders, warrants).
• Handle post: opening, sorting, distributing, and dispatching.
• Maintain stock of forms and stationery across courtrooms and offices.
• Operate office and court equipment (e.g. computers, switchboards, recording devices).

Data Entry & Record Keeping

• Record hearing outcomes and ensure accuracy.
• Handle straightforward financial tasks (e.g. jury payments, petty cash).
• Use electronic diaries and manage meeting arrangements.

Communication

• Answer telephone and face-to-face enquiries.
• Pass messages and provide general information to court users.

Other Duties

• Undertake any other reasonable tasks as required by management, in line with the role's responsibilities.

Skills & Qualifications

• Minimum of 2 GCSEs (Grade C or above) or equivalent.
• Experience working with the public in a busy service environment.
• Competent computer skills.

Operational Delivery Profession
This role is part of HMCTS's Operational Delivery Profession, which includes face-to-face, contact centre, and processing roles. As a member, you'll have access to professional development resources and a cross-government community to support career growth.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Skills Required