The Vella Group is a leading accident repair specialist with over 30 years of experience helping customers get back on the road quickly and safely. With 18 sites across the UK--and plans for continued growth--this is an exciting time to join a forward-thinking, customer-focused business.
We are currently looking for a professional, CPC-qualified
Customer Service Driver
to join our team. In this role, you'll be the face of our company, playing a vital part in delivering a first-class experience for our customers.
What You'll Be Doing:
Work closely with the Customer Service Reception team to ensure a seamless customer journey.
Collect and deliver customer vehicles in a timely, safe, and professional manner.
Represent the company with a courteous and positive attitude at all times.
Perform basic vehicle checks and ensure recovery trucks are in safe working condition.
Secure vehicles correctly using appropriate equipment and report any damage or safety concerns.
Accept and manage customer payments (e.g. insurance excess, VAT) and issue receipts.
Occasionally assist with minor vehicle tasks such as polishing or fitting small parts at customer locations.
Complete all necessary paperwork accurately and promptly.
What We're Looking For:
Full CPC license
and
Digi Tachograph card
(essential)
Strong customer service skills and a friendly, professional manner
Good knowledge of local geography (preferred but not essential)
Ability to safely operate and manoeuvre vehicles, including automatics and 4WDs
Responsible, reliable, and detail-oriented with a safety-first mindset
What We Offer:
33 days holiday
(including bank holidays)
Comprehensive training
- both internal and external
Pension scheme
&
death in service insurance
Enhanced maternity/paternity pay
Perkbox
- Access to hundreds of exclusive discounts and rewards
Medicash
- Free healthcare cash plan
Childcare vouchers
or workplace nursery benefit
Free on-site parking
Full uniform provided
Why Join The Vella Group?
Be part of a company that values quality, innovation, and people. We're not just repairing vehicles--we're building trust, supporting communities, and shaping the future of accident repair.
Job Types: Full-time, Permanent
Pay: Up to 14.50 per hour
Benefits:
Childcare
Company pension
Discounted or free food
Gym membership
Health & wellbeing programme
On-site parking
Referral programme
Store discount
Licence/Certification:
Category C Licence (required)
Work Location: In person
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