Job Description

Job Summary

Our ambition is to deliver consistently safe, patient?centred services while building a culture of continuous improvement that will position us as an Outstanding provider with the Care Quality Commission (CQC).

We are looking for an enthusiastic CQC Compliance Supervisor who can demonstrate excellent leadership skills and is well organised with a passion for delivering high standards. You will have previous GP Practice experience at a supervisory level. However we will consider an exceptional candidate if able to demonstrate the necessary transferable skills. This is a full time role, Mon-Fri (flexible working - potential over a 4 day week).

Organisation Overview

We are a very friendly, well-established practice working across our 3 sites based in North Hailsham and Punnetts Town. We have a GP partner, 9 salaried GPs, Paramedic Practitioner, ANPs, a Pharmacy Technician, Practice Nurses and HCAs, all of whom are supported by our experienced administration team. We also have ARRS roles linked to the Practice. We are a GP training practice - part of the Eastbourne scheme.

We are a GMS non-dispensing practice and look after approx. 13,600 patients with a growing list size. We are incredibly proud of how we provide care for our patients.

We have a friendly team philosophy. We respect, listen to and value all members of our team.

We are rated as CQC Good and are a high QOF achieving practice.

Main Role Duties

The key role of the CQC Compliance Supervisor will be to support the Management team in all aspects of practice functionality on a day to day basis. Build leadership capability within teams; promote reflective practice and learning from incidents/complaints.

Ensuring staff achieve their primary responsibilities and also deputise for the Management team in their absence.

Translate data into actions that drive continuous improvement, not just compliance.

Maintaining and carrying out remedial actions in response to significant events.

Managing the clinical system ensuring the clinic session structure is effective and meets the needs of patients.

HR duties including involvement with recruitment, training and performance of administrative and clinical staff.

Ensure adherence with Data Protection Legislation.

Ensure the practice complies with Health & Safety regulations and staff are trained and aware of the relevant procedures.

Insight to all weekly, monthly, quarterly and annual premises and equipment checks.

Administrative duties such as complaints management, preparing reports as required.

Oversee recording of MRHA safety alerts are maintained.

Job Responsibilities

You will be responsible for assisting the Management team in the smooth and efficient running of the practice whilst supporting all aspects of CQC compliance as necessary. Working closely with the Practice Manager, Office Managers, IT Manager and Reception Manager to support the team.

Experience

Essential criteria

At least 5 years experience in NHS/Primary Care General Practice. Experience of working with the general public. Excellent communication skills (verbal and written). Knowledge of CQC regulations and the Single Assessment Framework and experience leading teams through inspections or equivalent assurance processes. Ability to work autonomously and self-direct own workload. IT proficient , able to work with email, internet and windows based software including Outlook, Word and Excel at a good level. To learn new software packages as required. Proven people management skills. Ability to motivate staff. Strategic thinker who can balance governance detail with growth and innovation. Full UK driving licence and use of a vehicle; ability to travel between branch sites.

Desirable criteria

Knowledge of PCN. Knowledge of QOF and local enhanced services. Strong understanding of CQC. General Practice policies and procedures. Good knowledge of EMIS. Familiar with TEAMNET.

Qualifications

Essential criteria

Evidence of professional development. Excellent literacy and numeracy skills.

Desirable criteria

An appropriate management qualification in healthcare or business.

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Work Location: In person