Job Description

Department: Carlisle in Cumberland Job Title: Registered Manager Reporting to: Regional /Managing Director Responsible for: All aspects of Care Management in the designated area. Overview: Profad Care Agency is committed to implementing working arrangements, which provide a framework for people to achieve a healthy work life balance. Responsibilities Management of Case Loads/Responsibilities to Clients and Care Workers. The manager will be required to be registered as "Registered Homecare Manager" and be responsible for Profad Care Agency operation of its Domiciliary Care services , for the operational staff and care workers. To visit clients, assess their needs and discuss the service that Profad Care Agency is able to provide. Work with quality control team and ensure all standard and quality are met in all areas. Recruitment of staff/care workers on their ability, skills and sensitivity in supporting a multi-ethnic diverse community, reference /DBS/SOVA/POCA. Undertake staff inductions on Roles and Responsibilities, company policies and procedures, health and safety requirements, service delivery, reporting and recording requirements, the conduct expected when working with service users, and employment contract. Implement, set up and manage all appropriate systems in line with legislative requirements, monitoring them and taking corrective action, to meet and adhere to changing regulatory and operational requirements. Control, motivate, supervise all staff in the branch using the best management skills. Ability to take into account the domiciliary care standards and contractual requirements, in matching care staff to service users needs by ensuring that staff are capable of meeting service users cultural, language, religious needs, and sensitive issues with a clear attempt to minimize changes in care staff to service users. Monitor the service, consult regularly with service users, staff, Social Services and undertake an annual survey of service users on the effectiveness of the service. Investigate cases and take appropriate action including dismissal, gross misconduct, especially in cases where abuse and serious neglect of service user is reported, informing CQC, the contracting authority, and the SOVA and DBS list as appropriate. Record all complaints following complaints policy and procedures within the set time scales, taking appropriate action on reporting and notifying Social Services, CQC. Take positive action to provide greater diversity in the care sector, improve the awareness of the cultural and religious needs of the minority groups and individuals which are understood and positively addressed. To make care workers and clients (or their representative) aware of all relevant company policies, procedures, terms of business and ensure they are adhered to. To provide adequate and appropriate briefing and support to care workers to enable them to deliver a safe and reliable service. To offer advice and support to clients and care workers where required in a sympathetic and constructive manner. To provide high quality service and assist in the on-going monitoring of the services provided, by discussing with clients, spot checks, referrals, finance team etc and providing appropriate documentation and Quarterly Audit Reports to the Social Services. To ensure all necessary documentation are completed before handing over to the Managing Director. Liaise with Social workers, OPD, discharge and assessment team in all issues related to service user Ensure all KPI are met, and all relevant reports to regulated authorities and time done Budgets are effectively and efficiently managed. Any other job assigned from time to time.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company car Company events Company pension Cycle to work scheme On-site parking Referral programme Sick pay
Schedule:

8 hour shift
Education:

A-Level or equivalent (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 30/05/2025
Reference ID: RM/DC
Expected start date: 01/06/2026