Job Description

Creative Workflow Coordinator
Salary: Up to 34,000 per annum based on experience, plus company benefits
Location: Darwin House, Leeds Valley Park, Savannah Way, Leeds LS10 1AB
Contract: Full time, permanent
Hours: 37.5 hours per week
Shifts: Monday through Friday, 9am-5pm with a 30-minute unpaid lunch break Flexibility in core working hours may be required based on business needs.
Work model: Fully onsite
Williams Lea seeks a Creative Workflow Coordinator to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
We're looking for an experienced Creative Workflow Coordinator / Traffic Manager to take the lead in managing day-to-day operations within a fast-paced, high-volume corporate design studio. This is a pivotal role that ensures our creative team runs like clockwork -- from briefing to delivery -- on a wide range of design projects, from internal communications to major corporate events.
Please note: To be considered for this role, workflow coordination experience in a creative studio or agency setting is non-negotiable.
Key ResponsibilitiesBe the first point of contact for incoming design requests -- assessing briefs, setting priorities, and ensuring smooth handoffs to the creative team. Own the workflow process from start to finish -- log jobs, assign resources, monitor timelines, and keep everyone aligned. Maintain and manage project documentation including job tickets, project folders, and progress reports. Collaborate directly with internal clients to define clear project briefs, manage expectations, and align on deliverables and timelines. Work closely with designers and artworkers to balance workloads and deadlines, adjusting plans as priorities shift. Lead or support the coordination of larger projects (e.g., campaigns, corporate events) with multiple deliverables. Drive email and workflow organisation, ensuring the central mailbox and project tracking systems are tidy, responsive, and up to date. Participate in quality assurance checks to uphold high standards in both print and digital output. Build trusted relationships with clients through professionalism, responsiveness, and a calm, solutions-focused approach.

Key QualificationsMinimum 5 years of workflow coordination or traffic management experience within a creative/design environment (agency or in-house). Proven experience juggling multiple print and digital projects in a corporate or time-sensitive setting. Clear understanding of the design lifecycle and best practices for working with creatives of all levels. Exceptional organisational and communication skills -- written, verbal, and interpersonal. Solid knowledge of project management workflows and tools (e.g., job ticketing systems, folder structures, timelines). Proficiency in Microsoft Office (Word, Excel, PowerPoint) -- especially with corporate presentation workflows. A detail-oriented mindset with a calm, friendly and proactive approach to challenges. Familiarity with Adobe Creative Cloud tools (Photoshop, InDesign, Illustrator, Acrobat Pro) is a strong plus. Knowledge of financial or corporate environments is highly desirable.

Why Join Us?
You'll play a key part in a small but high-performing creative team where your workflow expertise will directly impact the studio's ability to deliver top-tier design work at scale. If you're passionate about keeping creative teams running efficiently -- and love the idea of bringing order to creative chaos -- we want to hear from you.
Apply Now
If you're a seasoned traffic or workflow pro with creative studio experience and a passion for organisation, submit your CV and portfolio.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays(pro-rata for part time roles) Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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