Job Description

We're a fast-paced online business specialising in personalised gifts and products. We're on the lookout for a proactive

Customer Experience and Workflow Coordinator

to join our team.

In this role, you'll be the vital link between our customer service team, warehouse staff, and remote design/admin teams. Your focus will be ensuring smooth operations, consistent quality, and a top-tier experience for our customers.

What You'll Do

Act as the communication hub between fulfilment, customer service, and remote teams Manage customer enquiries, providing prompt and professional responses Track in-progress orders and ensure timely resolution of any issues Oversee order accuracy and maintain quality control standards Help streamline order flow and boost fulfilment productivity Contribute to improving processes and updating SOP documentation

What We're Looking For

Experience in eCommerce or a customer service/operations role Strong communication and organisational skills Tech-savvy with the ability to juggle multiple systems and platforms Detail-oriented with a focus on quality and efficiency Able to work independently and as part of a close-knit team

Working Hours & Benefits

Part-time, 20-24 hours per week can be full time in future with added additional responsibilities Starting rate 13.00+ per hour depending on experience Early morning remote work + workshop-based hours 5.6 weeks holiday (inc. bank holidays) Rolled-up holiday pay Workplace pension (NEST) 6-month probation period
Join a growing team where your contribution makes a real impact. If you're organised, driven, and passionate about delivering great customer experiences, we'd love to hear from you!

Apply now with your CV and a short note on why you'd be a great fit.

Job Type: Part-time

Pay: 13.00-15.00 per hour

Expected hours: 16 - 40 per week

Benefits:

Casual dress Company pension
Schedule:

Monday to Friday
Work Location: In person