Job Description

Location: Burton-on-Trent

Benefits:

Competitive salary Annual Company Bonus Scheme Company pension 25 Annual holiday days (Option to buy and sell) Free pay-day drinks Retail & Leisure discount scheme and much more......

Role Purpose

Working within our Credit team to provide a 5-star support service for our Publicans and key stakeholders within the Business



You will be responsible for a portfolio of accounts ensuring timely collection of rent and drink sales, working closely with our Publicans and Operations teams to control and reduce all outstanding monies.

We Believe In Thriving Together

Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.

We Believe In Doing Well By Doing Good

It's not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.

We Believe In Pride In Our Stride

Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.

We Believe In Delighting Every Guest

We're passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

Accountabilities:

- Managing Publican Accounts to ensure timely and accurate collection of all outstanding monies.

- Management and reduction of overall debt levels for the Company

- Proactively manage daily held beer orders to ensure paid & released within deadlines

- Negotiate and manage re-payment arrangements for Publicans that are unable to maintain standard payment terms.

- Maintain strong working relationships with Operational Managers (OMs) and Operations Directors (ODs) providing regular updates through telephone, email and face to face contact re Publican Accounts. Attending periodic reviews to discuss aligned portfolio.

- Update and manage all Credit systems & reports to ensure clear visibility of current activity.

- Assist with other ad hoc duties as requested by the Credit Management Team

Technical Competencies / Professional Expertise:

- Strong Communication and Influencing Skills

- Ability to build commercial relationships with internal and external customers

- Confident and Professional telephone manner

- Ability to work under pressure and to tight deadlines in a busy environment

- Flexibility to meet demands of the business as the role requires

- Previous Credit Control or Account Management experience

- GCSE (or equivalent) grade 4 or above in English and Maths

- Strong analytical and problem-solving skills

- Proficiency in Microsoft Office applications, particularly Excel

- Ability to work independently and as part of a team

Key Relationships:

- Publicans

- Credit Team

- Operational Managers (OMs)

- Operations Director (ODs)

- Finance Team

- Business Support Team

Closing date: 8th June 2025

Apply by email