Job Description

Location: Head Office, Denton

Department: Finance

Reporting to: Accounts Receivable Team Leader

Working Hours: Monday to Friday 37.5 per week 8.00am - 4.00pm

HFL Building Solutions Group is one of the UK's foremost building services companies. We have an enviable reputation for the reliable delivery of cost and energy efficient building management, operational and technical solutions for businesses of all shapes and sizes - from retail parks to leisure complexes, educational establishments and commercial properties.

Purpose and objectives of the role

The Credit Controller will be responsible for overseeing the Company's debts, by ensuring the prompt collection of payments, whilst maintaining precise and up-to-date records. The successful candidate will provide support to the team in achieving cash flow objectives. In this role you will need to maintain positive relationships with clients, peers and colleagues, as well as efficiently and professionally resolving account-related issues.

The primary objectives of this position are:

Chasing overdue payments via phone, email, or letters. Monitoring customer credit limits and account balances. Resolving payment disputes and liaising with internal teams to address issues. Maintaining accurate records of communications and payment histories. Producing regular reports on aged debt and payment performance.

Main duties and responsibilities

Actively pursue current and overdue debt whilst maintaining positive relationships by communicating professionally and amicably with our customers. Monitoring debtor balances and ensuring timely collection of payments. Investigating and resolving queries. Providing regular updates on debtor statuses to all levels within the organisation. Cash allocations on the finance system. Being self-motivated and able to plan your time effectively. Actively assist with all billing processes. Provide support to the finance team as needed.

Skills & Experience:

Essential:

Previous experience in a credit control role (3 + years). Proficient in Microsoft Office (Outlook, Excel and Word). Strong attention to detail. Experience in using financial systems (e.g., Sage, SAP, Oracle, or similar). Excellent communication skills. To always be professional and courteous. Ability to develop and maintain relationships with all clients. Strong interpersonal skills focussing on teamwork with people at all levels. Solution orientated and a good problem solver. Ability to adapt and be flexible within the work environment. Experience working closely with sales, finance or operations teams.

Location, Hours and Benefits

Continued development support. 31 days holidays, including 8 days bank holidays. Holidays increase to 33 days, including 8 days bank holidays after 5 years of service. Company Sick Pay Scheme. Regular company socials. 5.7% employer Pension Contribution. Free car parking. 750 staff referral scheme. * Birthday voucher.