Job Description

Job Summary

To ensure that all Service Charges, Ground Rent and Estate Rent Charges are paid. Excellent attention to detail in accordance with the terms of the lease/deed of transfer. This is achieved by way of the issuance of Demands, reminder notices, emails, and the involvement of a third part debt collection agent. The right candidate needs to be highly motivated and organised. They will need to demonstrate an aptitude for working independently as they will be expected to manage their own workload. The Credit Control Manager will assign tasks at regular intervals which must be completed alongside the day to day duties of the department.

Warwick Estates is an ever-changing company. The right candidate will be able to adapt to these changes and find new ways of carrying out their role

Responsibilities & Duties

To raise Service Charge/Ground Rent/Major Works Demands using Internal system.

To ensure that all raised demands are sent using our system.

To assist in the production of regular reports to analyse those accounts which are in arrears and relay this information to the Property Manager who is to advise whether a reminder letter is to be issued.

To refer unpaid accounts to a debt collection agent, following the issuance of two reminder letters.

To apply administration fees to the Service Charge accounts following the issuance of the second reminder, or referral of an account to debt collection.

To liaise with the debt collection agent in providing the necessary information to enable the debt to be collected or pursued via Court.

To provide support to the Property Management team by way of regular updates on individual accounts and Site Debtor reports when requested.

To verbally communicate with property owners when they call to query their Service Charge account.

To assist the Finance team in locating missing Service Charge payments when queried by a property owner.

To save copies of these demands to Warwick Share within the necessary folders.

To make notes on property owner's accounts when communications with Credit Control have taken place.

To manage the Debt Ledger and keep a record of those accounts contained therein.

To apply "one off" charges to accounts at the request of a Property Manager.

To respond to all emails, internal and external, in a professional manner within 24 hours of receipt.

To maintain 48-hour communications response with all clients including employees and other customers of Warwick Estates.

To respond to telephone calls and messages within 24 hours of returning to the office.

To maintain polite and professional communications within all correspondence whether verbal or written.

To ensure all relevant Warwick Estates databases are kept up to date.

To attend and participate in regular internal Warwick Estates meetings as requested.

To receive, manage and fulfil any other duties that may be commensurate to the role.

To keep up to date with all relevant legislation - Leasehold Property Law, Data Protection Act

Qualifications & Skills

Essential

Excellent communication skills, both verbal and written

Desired Areas of Knowledge

Property Management

Credit Control

Corporate Banking

GDPR

County Court Claim procedures

Demanding Service Charge

Demanding Ground Rent

Demanding Estate Rent Charges

Service Charge Accounting

Special Requirements

Working hours are 37 hours per week Monday to Friday. The position is based in the office with an element of working from home.

Benefits Package

33 days holiday inclusive of statutory days (pro-rated)

Pension scheme with 4% employer and 5% employee contribution

Private medical insurance

Life Insurance at 2 x salary

Company Summary

Warwick Estates are appointed by a variety of clients who discharge and delegate the property management functions in each property lease to Warwick Estates by means of a Management Agreement or contract.

Depending on the client type, property type and service levels agreed this will vary across the business, however our core functions are:

Ensuring client and customer compliance with the lease terms and overarching legislation The generation and collection of service charges Compliance with health and safety standards to ensure all residents are safe in their homes Excellence in client and customer service to ensure we are the trusted property partner
Our values are what's important to us, our living breathing values. Every decision, action and interaction have these values at their core. Whether at the highest strategic level or on day-to-day tasks, every task and situation should be completed and reflected on with these values in mind to ensure that we are consistently working towards embody our vision to be our clients trusted property partner:

Partnership Trust Professionals
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company events Company pension Free parking Life insurance On-site parking Private medical insurance Referral programme Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

What are your salary expectations?
Experience:

Credit Control: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: Hybrid remote in Harlow CM20 2FB