Due to an exciting change in firm-wide practice, we are looking to appoint a
Credit Controller
who will play a pivotal role in the development and growth of our newly centralised credit control function. This is a rare opportunity to be part of a ground-up initiative, with the responsibility to both lead credit control activity and help shape the department's future structure, systems, and team.
About the Role
As we transition full credit control responsibilities to this dedicated function, the recently evolved role will sit at the heart of the change. Initially, you will take sole ownership of credit control across the firm--managing debt recovery processes, reducing debtor days, and improving internal and external stakeholder engagement. Over time, you will take a lead role in designing processes, implementing efficiencies, and building out a team to support the centralised model.
This position would suit an experienced credit controller with strong leadership potential or existing management experience, particularly someone looking to take the next step in their career by owning and experiencing the development of a new function within a legal or professional services firm.
Key Responsibilities
Credit Control & Debt Management
Take full ownership of the firm's debt recovery processes, ensuring timely and effective collection of outstanding invoices
Communicate with clients via phone, email, and letter in line with firm protocols, adapting approach to suit different client profiles (e.g. private individuals vs. commercial clients)
Maintain accurate client account information and ensure timely, clear notes on all actions taken
Produce and present debt reports for legal teams and senior management
Monitor and report on debtor days, highlighting areas of concern or improvement
Support fee earners and departments with insights to encourage billing discipline and compliance
Work closely with legal cashiers to match receipts to relevant invoices and support reconciliation
Ensure adherence to the Courts Pre-Action Protocols where applicable
Drive continuous improvement of credit control processes and systems
WIP & Disbursement Oversight
Monitor aged WIP by team/individual and develop insight into billing cycles across different departments
Collaborate with individuals and department heads to ensure timely and complete billing
Review and follow up on unpaid disbursements, ensuring recoverability is maximised
Identify and lead process improvements to reduce WIP lockup and improve working capital performance
Department Development
Contribute to the design and development of the new centralised credit control department
Create and implement best-practice policies and workflows
Help recruit and manage future credit control team members as the function expands
About You
We're looking for someone who is proactive, commercially minded, and passionate about building something new. You'll bring strong credit control experience, excellent stakeholder skills, and a pragmatic, solutions-driven mindset.
Essential Skills & Experience
At least 3 years' credit control experience, ideally within a legal or professional services environment
Strong understanding of billing processes, financial operations, and credit management
Proven ability to work independently and take ownership of functions/processes
Excellent communication and interpersonal skills, with the ability to liaise confidently across all levels of the business
Strong negotiation and listening skills, with a client-focused approach
Proficient in Microsoft Office (Word, Excel, Outlook)
Highly organised, detail-oriented, and self-motivated
Experience managing or mentoring others is highly desirable
CICM qualification (or working towards) is advantageous but not essential
This role can be Hybrid with a minimum of 3 days in the office, salary is dependent on experience
Job Type: Full-time
Benefits:
Company pension
On-site parking
Work from home
Schedule: