Job Description

Credit Control / Sales Admin Assistant

We are a successful, market leading, fine food wholesaler and manufacturer offering the independent retailer a fantastic choice of over 2,000 high quality, premium preserves, marmalades, honey, chutneys, condiments, sauces, pickles, cakes, biscuits, snacks, gift boxes, hampers and confectionery.

The group comprises two divisions - a wholesale distribution division employing approximately 100 people and a manufacturing division employing approximately 45 people. We are currently looking to appoint a Credit Control / Sales Admin Assistant for the wholesale distribution division on a permanent, full-time basis. This is a great opportunity to join a growing, well-established business in a friendly and collaborative team within a positive working environment.

This is a busy and varied role that requires you to take responsibility for all areas of the credit control function and sales administration.

Your main duties will include:

Setting up new clients

Running credit checks and maintaining appropriate credit limits in line with policy

Preparation of weekly held reports

Preparing banking slips

Chasing up outstanding debts

Dealing with credit requests

Uploading invoices to specific customer portals

Handle and process customer orders, enquiries and communications

Deliver first-class customer service both internally and via telephone/email

Process and maintain customer records

Answer all incoming calls with a professional manner

Handle queries from customers courteously regarding deliveries/damages/shorts/invoices etc and escalate any issues to the office manager

Liaise with the sales team, account managers, the warehouse team, the labelling and design team and senior management

Provide sales support to the account managers in the form of answering queries, producing spreadsheets and reports and sending out marketing materials and samples

Compile data from trade shows and follow up with the sales team

Deal with sample requests from the account managers, picking, packing and posting them to customers

General administrative duties as required

Create and maintain excel spreadsheets

Provide holiday/sickness/seasonal telesales cover for the sales team

Participate and assist with seasonal and brochure mail merges

Participate in training activities as required

Always demonstrate a responsive attitude and promote a positive image of yourself and the company

Maintain good working relations with all company employees at all times

Undertake project work as directed by the Office Manager

Key skills

Experience in credit control is desired.

Organised

Positive can-do attitude

Able to work under own initiative

Good attention to detail

Take ownership of the task and see it through to completion

Outstanding communication skills, both verbal and written

Ability to build and maintain excellent internal and external relationships

Ability to work effectively within a team and independently

Familiar with all MS applications, in particular Excel and Outlook is essential

Experience with database management

Strong organisational and prioritising skills

Ability to detect issues and escalate where needed

A drive and determination to exceed expectations

Ability to work well under pressure and remain calm and focused

Benefits:

30 days holiday (including bank holidays)

Option to purchase up to 3 additional days holiday

Long service additional holiday

Free on-site parking available

Bike store

Free tea and coffee

Staff rest room and outside picnic area

Friendly environment

Staff purchase scheme

Christmas shutdown

Employer pension contributions

Company Sick Pay

Job Types: Full-time, Permanent

Benefits:

Additional leave Canteen Company events Employee discount Free parking On-site parking Sick pay
Work Location: In person