Job Description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.


We're looking for a proactive and experienced Credit Controller to join our team, reporting directly to the Credit Control Manager. This role plays a vital part in supporting our UK wholesale business, acting as a key point of contact and escalation for a portfolio of customers. The role will work closely with internal stakeholders, such as sales, customer services and logistics, to ensure timely and effective debt resolution.


The ideal candidate will have previous experience (minimum 1 year) working in credit control in a consumer goods or product-based industry, managing a large portfolio of customer accounts. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.

You'll be;

Performing credit risk assessments and providing input into credit decisions on customers. Proactively managing a portfolio of 500-600 customer accounts, ensuring timely collection of outstanding balances. Responding to customer queries relating to their accounts by phone and email. Maintaining clear and professional communication with customers, ensuring a positive experience. Investigating and resolving payment discrepancies and customer queries timely with accuracy and professionalism. Allocating payments accurately and performing regular account reconciliations to maintain complete, accurate and up-to-date information to enable quick reference. Preparing and delivering regular reporting on aged debtors, cash collection performance, and credit risk exposure. Assisting in driving forward process improvement and automation.

You'll have;

1-2 years of experience in credit control, ideally within a fast-paced, high-volume environment. A strong understanding of complex payment allocation and account reconciliation processes. Familiarity with SAP or D365 and confident in use of Excel (e.g., VLOOKUP, pivot tables). Exposure to credit risk reporting and analysis is preferred. Excellent organisational and time management skills, with the ability to prioritise effectively. Strong analytical and problem-solving capabilities. Clear and professional communication skills, both written and verbal. High attention to detail and accuracy in all aspects of work. Proactive and solution-focused, with a hands-on approach to challenges. Collaborative team player who also thrives when working independently. Customer-focused and professional, representing the brand with integrity. * Eager to learn and contribute to continuous improvement.