Job Description

Advert Closes: Thursday 8th May

Are you a self-starter with a knack for building excellent relationships and a passion for excellence? Do you thrive in a fast-paced environment where your analytical skills and attention to detail can shine? If so, we have the perfect opportunity for you!

Purpose of the Role:

As a Credit Controller, you will play a crucial role in managing and reducing outstanding debtor balances. You will liaise with clients, raise invoices, chase payments, resolve queries, and reconcile receipts. Our team oversees the collection and allocation of rental fees and property service charges for both commercial estates and residential apartments.

Key Responsibilities:

Collaborate effectively with colleagues to achieve team objectives and contribute to the broader business culture. Meet and exceed key performance metrics. Reduce client outstanding debtor balances through high-volume communication via telephone, email, and mail. Handle cases with a focus on quality, speed, and customer relationship expectations. Resolve complex and high-profile tenant queries. Work closely with property managers, facilities managers, leasing specialists, account managers, and client accounting colleagues to resolve tenant issues or disputes. Maintain up-to-date tenant information in the database. Address User Account Control queries. Issue invoices, tax receipts, statements, and reminder letters. Liaise with the Treasury team to allocate funds and minimise unallocated funds. Assist in reconciling complex problem accounts. Manage query resolution and chase responses as needed. Monitor and report on aged debtors weekly or as required. Maintain active communication within the London Property Finance team and other internal departments. Update Excel spreadsheets and databases to track activity and progress status.

What We're Looking For:

Excellent relationship builder. Self-starter who relishes challenges and strives for the best. Team player who quickly establishes trust and credibility. Confident with a positive outlook. Self-motivated with analytical skills. Experience in large reconciliations. Organisational and time management skills. Excellent written and oral communication skills. Ability to manage conflict effectively. Experience in the Property Services market is desirable but not essential.

Capabilities:

Attention to Detail:

Meticulously manage financial records and transactions to ensure accuracy.

Communication Skills:

Effectively convey information and build relationships with team members and stakeholders.

Analytical Thinking:

Assess financial data and identify discrepancies or areas for improvement.

Time Management:

Prioritise tasks and manage time efficiently to meet deadlines.

Team Collaboration:

Work collaboratively within the team to achieve common goals and improve overall performance.

Initiative:

Proactively identify and solve problems, taking independent action when necessary.

Flexibility:

Adapt to changing priorities and work under pressure in a dynamic environment.

Technical Proficiency:

Demonstrate proficiency in accounting software and MS Office applications.

Join us and be part of a team that values excellence, collaboration, and innovation. Apply now to take the next step in your career as a Credit Controller!

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme

Disability Confident employer scheme - GOV.UK (www.gov.uk)

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We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.


If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on

careers@thecrownestate.co.uk