Credit Controller

Barnwood, ENG, GB, United Kingdom

Job Description

Credit Controller

Eastbrook Co is a wholesaler and distributor of bathroom products and accessories. Based in Gloucester with a warehouse and distribution sites in Tewkesbury and Worcester, we supply an extensive and exclusive range of bathroom products for traditional and modern bathrooms / cloakrooms. With over 25 years' experience in the market, Eastbrook Co has recognised and kept the family feel for its employees at the core of its business. We aim to ensure our customers are always fully satisfied with the products and services we provide. To help us achieve this, we rely on commitment and effectiveness of our employees.

We are looking for a Credit Controller to join a busy team, within the Accounts function. Your focus will be on mitigating risks and maximizing profits by ensuring credit issued by the company is paid in full and on time. You will continually look for ways to make the debt collecting process more accessible, more punctual and beneficial for both the company and the customer. You will also help the company with future decisions by reporting and analysing current financial activity within your customer range.

Main duties and responsibilities:

Managing the debt of a portfolio of customers

Managing customer account details ensuring they are up to date

Developing a B2B relationship with the customer

Sending copy documents on request

Releasing on-hold accounts following payment

Dealing with customers over the phone and email

Communicating with area sales representatives & other departments to resolve queries

Handing of customer complaints by obtaining information and offering possible solutions

Opening (and closing) customer accounts

Allocating payments, refunds daily

Releasing pro-forma orders following payment of account

Updating ledgers with on hold queries

Reconciliations

Sending monthly report to the Accounts Manager, regarding unpaid invoices

Skills and specifications:

2 years+ in a similar role

Excellent customer service

Patience and the ability to remain calm

Analytical skills and thorough attention to detail

The ability to listen and negotiate with customers

Excellent verbal communication

Persistence and determination

Familiarity with data entry software

Ability to work well in a team

Benefits:

Canteen Company pension Discounted or free food Employee discount Free parking On-site gym On-site parking Referral programme

What we offer:



Job security Free parking on site Free breakfast cereals and drinks Gym on site
Job Types: Full-time, Permanent

Pay: 32,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Canteen Discounted or free food Employee discount Free flu jabs Free parking On-site gym On-site parking Referral programme
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

Barnwood GL4 3DB: reliably commute or plan to relocate before starting work (preferred)
Experience:

credit control: 2 years (preferred)
Work Location: In person

Application deadline: 21/07/2025

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Job Detail

  • Job Id
    JD3362776
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Barnwood, ENG, GB, United Kingdom
  • Education
    Not mentioned