Job Description

What it's like to work at Energia Group

We're proud that 87% of our employees would recommend us as a great place to work. It's more than just a job--it's a place where people genuinely enjoy belonging to a committed and supportive team. Our values--Trustworthy, Dynamic, Resourceful, and Community-Focused--aren't just words, they guide how we work every day. We're dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals. You'll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a 'Wellbeing Fund' you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs. We also get the balance right with a hybrid work model--2 days in the office, 3 days working from home--so you can stay connected while still having flexibility.

The Role

Power NI, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast.


This role will involve negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls.


We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customer's perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries/expectations and can reach out to seek support and feedback.

What you'll need

Experience of having difficult conversations in a fast paced, target driven environment. Experience of demonstrating strong resilience, empathy and adaptability in the workplace. Excellent communication skills, both written and verbal. Strong negotiation skills. Proficient in use of Microsoft Outlook and can manage multi-channel communications.
If you are enthusiastic about this role but don't meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we're looking for.


NB; You are advised to submit your application as soon as possible as we reserve the right to close posts at any time, once we have received sufficient applications.


We also reserve the right to enhance criteria to facilitate shortlisting


Please note - as part of the application process, you may be asked to complete an online assessment.


NB: If you are successful in this role you will be required to carry out a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining a position.


Our Access NI Statement Policy and Recruitment of Ex-Offenders Policy will be provided upon request to HR.

Full details can be found in the job specification located at the bottom of this page.

NB: IPhone users should download job specification using Safari.



Energia Group is a leading energy company dedicated to playing a key role in decarbonising Ireland's energy system. Operating through three key business units - Renewables, Flexible Generation and Customer Solutions (Energia in ROI and Power NI in NI) - we provide advanced energy solutions and technologies through these two brands.


Join us if you're passionate about turning ambition into impact, channelling your energy to create a positive difference in Ireland's renewable energy future.