Job Description

Credit Controller - IM Group Services Limited

Salary:

28,000 - 35,000 (depending on experience)

Location:

Blackburn (office-based)

Hours:

Monday to Friday, 8:45am - 5:30pm

IM Group Services Limited is a family-owned commercial property and asset management business specialising in the management of retail and shopping centre portfolios across the UK. We pride ourselves on our hands-on approach, strong tenant relationships and a supportive team culture. Due to continued growth, we are looking for an experienced

Credit Controller

to join our head office team.

The Role

Reporting directly to a Director, you will take ownership of the credit control function across a portfolio of shopping centres and retail assets. You will play a key role in managing tenant accounts, recovering rent and service charges, and working alongside centre management and finance to ensure efficient cash flow and debtor performance.

This is a fantastic opportunity for someone with a strong credit control background. Experience in the property sector is preferred, particularly within commercial property, shopping centres or service charge billing but training will be provided for the right candidate.

Key Responsibilities

Manage the full credit control cycle for a portfolio of retail and shopping centre tenants Proactively chase overdue accounts via phone and email, maintaining professional tenant relationships Monitor aged debt, allocate payments, and prepare weekly and monthly arrears reports Liaise with Centre Managers and the Finance team to resolve queries, disputes and payment plans Work with external solicitors and enforcement when required to escalate arrears recovery Maintain accurate tenant records and support monthly reconciliations Assist with year-end service charge processes and tenant statements Support continuous improvement of credit control processes, systems and reporting

About You

Previous credit control experience required (3+ years ideal) Experience within property, commercial lettings, shopping centres or service charges is highly desirable

Sage 50

experience is essential Strong communication skills with a confident and professional telephone manner Highly organised with excellent attention to detail and the ability to manage multiple accounts A proactive and firm but fair approach to collections and problem solving Able to build strong internal and external relationships

What We Offer

Competitive salary:

28,000 - 35,000

Death in Service benefit

Free onsite parking Modern, high-quality offices in a great working environment Supportive family-run company with a friendly culture Team away days, social events and staff wellbeing focus Professional development and training opportunities Exposure to a diverse commercial property portfolio and career progression potential

Why Join IM Group Services Limited?

We are a close-knit, fast-moving business where you will have real responsibility, direct access to senior leadership and the opportunity to make an impact. If you are looking for a stable, long-term role in a business that values its people, this role offers both challenge and growth.

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person