Job Description

Job Summary:

We are seeking a detail-oriented Credit Controller to join our team. The Credit Controller will be responsible for managing the credit control process, ensuring timely payments, and minimizing bad debts. You will work closely with the sales team to ensure prompt payment is made and appropriate actions are taken to follow non-payment.

Duties:

Monitor accounts to identify overdue payments Contact customers to remind them of outstanding debts Negotiate payment plans with debtors Update account status records Report on collection activity and accounts receivable status Collaborate with the sales team to resolve billing disputes Investigate and resolve customer queries Monitor and identify changes in payment patterns to minimise risk Examine shortfalls with payments, work with customers to understand and rectify these and take necessary steps to prevent future shortfalls. Review, investigate and resolve queries by liaising with internal and external customers. Support the onboarding of new customers to include checks with credit reference agencies and governing bodies. Other ad-hoc duties as required to support all areas of the business.
Qualifications:

It is essential you have;

Proven experience as a Credit Controller or in a similar role Knowledge of accounting software and financial services Familiarity with accounts payable procedures Strong data entry skills and ability to analyse financial data Excellent phone etiquette for effective communication with customers Ability to work collaboratively and communicate effectively with both internal and external customers. Excellent relationship building, interpersonal, communication and stakeholder management skills. Excellent attention to detail, accuracy and organisational skills. Proactive approach to work supported by strong analytical and problem-solving skills. Good IT Skills and experience using systems and Microsoft office, including excel. Ability to manage multiple priorities, meet deadlines and manage expectations Positive, polite and professional telephone manner, and a good level of written English. Awareness of the pre-action protocols for debt claims to enable the business to issue court proceedings.
Joining our team as a Credit Controller offers the opportunity to work in a dynamic environment where your skills will be valued and developed.

Job Types: Full-time, Permanent

Pay: 29,910.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Referral programme
Schedule:

Monday to Friday No weekends
Experience:

accounting: 1 year (preferred) credit control: 1 year (preferred)
Work Location: In person