Job Description

Position:

Credit Controller

Location:

Blantyre

Contract Type:

Perm

Working Hours:

Monday to Friday (37.5 hours per week)

Salary:

DOE

Overview:

We are seeking a dedicated Credit Controller to manage our collection portfolio. This role is integral to ensuring timely collections while maintaining excellent customer relationships.

Key Responsibilities:

Collections Management:

Meet monthly collection targets, minimize deductions, clear overdue accounts, and reduce unapplied balances. Implement regional strategies to decrease Days Sales Outstanding (DSO) and past-due invoices while enhancing customer satisfaction. Address and manage dispute escalations in a customer-centric manner. Investigate and resolve issues related to overdue invoices, coordinating with the dispute team, regional teams, Customer Service, Sales, and Operations as needed. Execute cash application processes and manage accounts receivable (AR) effectively and accurately. Foster strong relationships with cross-functional teams. Escalate relevant issues to the Order to Cash Supervisor to ensure efficient and compliant processes and a positive customer experience. Collaborate with local finance teams, Customer Service, Sales, and Operations.

Team Collaboration:

Promote a culture of collaboration, teamwork, accountability, and inclusiveness within the team.

Performance Goals:

Strive to achieve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives monthly.

Continuous Improvement:

Identify opportunities for process enhancements and propose initiatives to the Order to Cash Supervisor, supporting selected improvement projects.

Communication & Reporting:

Provide clear and effective upward feedback and reporting.

Compliance:

Ensure adherence to operational accounting policies and procedures. Maintain the integrity of financial accounting systems and controls within your area of responsibility.

Qualifications:

Required Skills:

2-4 years of experience in collections is essential. Exceptional interpersonal skills with the ability to influence and build relationships at all organizational levels. Strong sense of flexibility and ownership. High customer service orientation. Proficient negotiation skills.

Preferred Skills:

Familiarity with Microsoft Office Suite. Knowledge of SAP.

Commitment to Diversity:

At Eden Springs, we embrace diverse ideas, perspectives, and backgrounds, recognizing that they are crucial for fostering a creative working environment that drives meaningful results. We are committed to championing diversity and equality in all aspects of our organisation.

Join us in making a difference!

Job Type: Full-time

Benefits:

Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Monday to Friday No weekends
Work Location: In person