Job Description

Job Purpose

The Credit Controller will take ownership of the Credit Control function for a property management company as well as providing administrative support to the accounts team. Responsible for monitoring and chasing outstanding payments of rent and property maintenance charges, liaising with relevant internal and external stakeholders and supporting solicitors with documentation required for judgements and possession orders as required.

Main Responsibilities / Duties

Positively promote the company brand and build the company's reputation.

Provide high levels of customer service both internally and externally.

Timely and effective collection of customer payments.

Process payments via debit/credit card and cheque.

Downloading from the software system and collating reports of arrears ready for chasing.

Send out rent reminders as per arrears procedure, refer to lettings manager/ Client as needed.

Send out property maintenance charge reminders as per arrears procedure.

Instruct and liaise with mortgage company/ solicitors and provide documentation as required.

Monitor payments including standing orders, negotiate payment plans and check these are made as agreed.

Generate arrears reports for Clients and Directors.

Check housing benefit payments and contact tenants to advise of changes, liaise with housing department on arrears.

Liaise with relevant internal departments, Directors, Freeholders, Landlords and Leaseholders and Tenants.

Apply charges to accounts.

Chase notice of transfers and update system.
Assist with issuing quarterly demands to leaseholders.

Assist accounts payable team as and when required.

Ensure the accurate and timely recording of data on information systems.

Undertake daily correspondence e.g. letters, emails, telephone calls.

Filing & shredding sensitive documentation,

Work collaboratively with colleagues to ensure the smooth running of the office e.g., covering annual leave, peaks in demand, taking messages on behalf of other departments.

Participate in ensuring general housekeeping standards are maintained e.g. kitchen cleanliness etc.

Final Statement

The duties and responsibilities highlighted in this are indicative and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post and the grade has been established on this basis.

PERSON SPECIFICATION

Qualifications & Experience

Experience in Credit Control and/or Accounts Department

Preferably from a Property Management background (desirable)

Experience of handling arrears recovery

GCSE Numeracy and Literacy

Knowledge and Skills

Customer service skills

Confident telephone manner.

Ability to establish and maintain good client relationships, both internally and externally at all levels

Ability to reconcile complex accounts and have excellent attention to detail

Competence in Microsoft Office products, Excel and accounting software programmes

Calm, confident manner to handle potentially uncomfortable conversations

Analytical skills in preparing financial accounts and reports.

Ability to meet deadlines by multi-tasking and prioritising.

Ability to handle difficult conversations and influence others.

Communication skills both verbal and written.

Good team working skills.

Personal Attributes

Ability to work under own initiative

Self disciplined

Attention to detail

Proactive and demonstrates a "can do" approach

Team player / happy to help and support other team members, across the business, with all aspects when required.

Be resilient, able to remain calm under pressure and work to deadlines.

Smart professional and personal presentation.

Job Type: Full-time

Pay: From 28,000.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Credit Controller