Job Description

The Company:

Involvement colleagues know for certain that they are valued, supported, and empowered to be their very best.

Our incredible team are aligned with a shared purpose and a set of core values, this creates what we call our Purpose & Values-led Performance Culture. Our High-Performance Culture enables individuals to improve the way we do things, be empowered to make decisions, develop new skills, progress and most importantly, have fun and become part of an award-winning business.

This is an exciting time to join our Company as we progress against ambitious growth plans. As an Investors in People Platinum-accredited employer, we are committed to creating an exceptional environment where our people can thrive. This commitment has recently been recognised through our wins for the Best Culture Award 2025 at the Investors in People Awards, reinforcing our reputation as a truly people-centred Company.

To support our continued success, we're looking for individuals who want to make the most of the opportunities we offer, enjoy being part of a high-performing team, and strive to be the best in their area of expertise.

About the Role

We are seeking a proactive and Customer Service oriented Credit Controller to join our dynamic Finance team at our head office in Hyde. Working as part of a supportive team, you will play a key role in delivering a comprehensive, accurate and timely accounting service to support and strengthen the Company's performance.

Job Responsibilities

:

To familiarise yourself to all company credit control, accounting, quality, and operational procedures. Ensure customers pay within agreed terms, following the company's debt collection process and proactively chasing outstanding payments. Manage daily on hold customer accounts for both Industrial Packaging and Services, synchronising with all departments concerned. Handle customer account queries and complaints efficiently, liaising with Account Managers to achieve timely resolution and logging all issues within the non-conformance management system. Daily handling of customer payments, including: Posting receipts on customer accounts. Allocation of payments to sales invoices. Daily and monthly bank account reconciliations. Managing proforma and online customer payments. Process new customer accounts, including: Obtaining credit references Creating account details on the operating system Setting and managing agreed credit limits Maintaining accurate customer data to company standards. Prepare and issue monthly customer statements. Escalate queries promptly and provide regular updates on customer account status. Maintain professionalism, confidence, and accuracy in all internal and external debt management communication. Review and suggest improvements to administrative processes to enhance efficiency. Effectively maintain credit control process for all revenue streams. Carry out all associated administrative duties, including filing and record keeping.

Skills & Competencies

We are looking for someone who demonstrates:

Experience in credit control, debt recovery and managing customer debt.

Proven ability to meet set departmental performance targets.

Strong teamwork skills with the ability to collaborate effectively across departments

Self-motivated, accountable, and able to work with minimal supervision

Excellent written, verbal, and interpersonal communication skills

Customer-focused with the ability to handle difficult conversations professionally

Excellent attention to detail, organisation, and ability to prioritise workload

Resilient, proactive problem-solver with high integrity and ability to work well in a team

Benefits:

- Summer celebrations - partners, and families' welcome

- 25 days annual leave, plus 8 bank holidays - Additional days after 5, 10, 15, 20 plus years' service

- Employee Assistance Programme / Cash claim back / Private GP service

- Travel expenses

- Annual health checks

- Pension

- Life insurance

- Performance and Goal based bonus structure

- Ongoing development to improve business and personal performance

- Reward and Recognition scheme

- Special Birthday gifts

- Length of service awards

- On site gym

- On site wellness room

Location:

Hyde, SK14 4NL

Salary

: 30,000 per annum

Working hours:

Monday to Friday 08:30 - 17:00

Job Type:

Permanent

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company events Company pension Free parking Life insurance On-site gym On-site parking
Work Location: In person