Job Description

YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.

If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.

We are currently seeking a Credit Controller who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

We have recently introduced a new benefits package that include cycle-to-work schemes, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, engaging team events, agile working arrangements, and so much more.

The successful candidate will fully embrace our visionary policy of

"Through creating vibrant communities, we will regenerate locations and actively contribute to the growth of local economies."

Furthermore, they will wholeheartedly embrace our mission

"We are passionate about delivering thriving, safe communities in exciting locations for all residents

".

At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.

Join us as we continue to make a positive impact and create extraordinary experiences together.

Job title: Credit Controller

Location: Leeds

Terms: Full-time, Monday-Friday 9am-5.30pm

Salary: 24,603 - 26,000 dependant on experience

The Role

As a Credit Controller your primary responsibility is to manage and mitigate rental arrears within YPP. You will play a crucial role in ensuring that tenants meet their financial obligations, thereby contributing to the financial health and stability of the company.

Key Tasks

Rent Arrears Monitoring

: Monitor and track rent payments to identify any arrears or late payments. Implement efficient systems for rent collection and payment reminders.

Tenant Communication

: Communicate with tenants regarding rent payments and arrears. Provide clear and timely information on payment expectations, legal actions, and consequences of non-payment.

Negotiation and Resolution

: Engage with tenants to understand the reasons behind late payments. Negotiate and establish realistic payment plans when necessary. Work with tenants to resolve outstanding issues and prevent eviction.

Documentation and Record Keeping

: Maintain accurate and up-to-date records of tenant accounts. Prepare reports on rent arrears, payment plans, and collection activities. Ensure all communications and agreements are documented appropriately.

Legal Compliance

: Stay informed about relevant local and national housing laws and regulations. Ensure all rent collection activities adhere to legal guidelines.

Collaboration with Other Departments

: Collaborate with multiple departments, such as Lettings, Accounts, and Maintenance, to address complex cases. Provide information and support for legal actions if necessary.

Tenant Education

: Provide tenants with information on financial management and budgeting to prevent future arrears.

Reporting

: Generate regular reports on rent arrears, collections, and other relevant metrics. Present reports to management to inform decision-making.

Damages and Fines

: Manage and charge for damages and fines incurred during the tenancy, ensuring tenants are informed and costs are properly documented.

End-of-Tenancy Costs

: Process and ensure payment for end-of-tenancy costs, ensuring that all relevant charges are applied and documented accurately.

Tenancy Takeovers

: Coordinate tenancy takeovers by finding suitable replacements for tenants, attending viewings, and finalising the necessary paperwork to ensure smooth transitions.

Personal Attributes

Problem-solving and decision-making skills.

Ability to handle sensitive situations with professionalism.

Proactiveness paired with a target driven and hard working mentality.

Strong ethical standards and integrity.

Empathy and understanding towards tenants' circumstances.

Ability to work independently and as part of a team.

Essential Skills

Previous experience in property management, financial services, or a similar role.

Strong communication and negotiation skills.

Attention to detail and strong organisational skills.

Proficient in using Microsoft Office Suite & Google Sheets.

Desirable skills

Mandarin Speaking Candidate

Knowledge of relevant housing laws and regulations.

Bachelor's degree in Business, Finance, Accounting or a related field.

Job Types: Full-time, Permanent

Pay: 24,603.00-26,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Casual dress Company events Company pension Free flu jabs On-site gym
Schedule:

Monday to Friday
Ability to commute/relocate:

Leeds LS2 9HZ: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (preferred)
Work Location: In person

Reference ID: Credit Controller