Job Description

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.


Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title :

Credit Controller

Team :

Credit Control

Who Does This Role Report Into?

Senior Credit Controller

Role Summary / Purpose and Scope

Provide effective credit control, supporting the efficient and timely collection of occupier charges for allocated Clients

Skills, Knowledge and Values

Skills (People & Technical)

Collection of outstanding monies due, including rent and service charges from occupiers in accordance with Client and MAPP targets Working with the Client Leads to understand and work towards the client's arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with MAPP Values to resolve and address challenging situations and disputes, resolving disputes while building relationships Monitoring and reporting of all arrears and payment plans in accordance with internal MAPP policies and Client requirements to ensure the ability to enforce any CRAR or litigation action for any delinquency Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance in accordance with MAPP and Client requirements Working with the Cashiering team to identify occupier income and unallocated cash items Maintain accurate records including the Property Management Systems Monitoring statutory and internal compliance,including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

2 years experience of working in a similar role

Working Hours:

9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

Salary Range (Based on Experience)

27,000 - 35,000

per annum, depending on experience.

About MAPP

We believe property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.