Job Description

Job Title: Credit Controller

Department: Finance

LOCATION: MARBLE ARCH, LONDON (Hybrid - 4 days in office)
REPORTING TO: Credit and Cash Control Manager

TYPE OF CONTRACT: Permanent

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.



We are a FTSE 100 business with a strong balance sheet and 13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.


Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.



We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place!



In our recent engagement survey 93% of our employees stated they were proud to work for


British Land!

THE ROLE

As a Credit Controller at British Land, you will be part of a team of five, responsible for managing and recovering debts across our property portfolio. Your primary goal is to ensure timely payments and take appropriate action when payments are overdue, including legal and enforcement measures.

WHAT YOU'LL DO

Achieve collection targets and KPIs set by the Business.

Monitor and chase outstanding invoices using CRAR (Commercial Rent Arrears Recovery) and LBA (Letter Before Action).

Collaborate with Surveyors, Property Accountants, and Property Managers to resolve debt-related queries.

Manage unallocated cash and complete daily banking and monthly cashiering activities.

Regularly review and chase arrears, escalating issues when necessary.

Communicate with tenants and surveyors to resolve unidentified payments.

Generate and analyze debtor reports and collection statistics using Qlik.

Initiate legal proceedings or enforcement actions (e.g., instructing bailiffs or solicitors) for unpaid debts.

Maintain accurate records in Qube and provide timely arrears reports to stakeholders.

ABOUT YOU

ESSENTIAL


Significant experience as a Credit Controller Intermediate knowledge of Excel - VLOOKUPs, Filtering, Pivot Tables Excellent written and oral communication skills Self-starter; highly motivated Proven customer focus skills; ability to communicate effectively at all levels. Confidence to work independently and to a strict timetable




DESIRABLE


Qube PM System Experience Property Experience Recognised Credit Control Qualification (MCICM) or studying Experience of instructing Bailiffs re overdue rent

OUR SHARED VALUES

our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.



Bring your whole self


Listen & Understand



Smarter together


Build for the future



Deliver at pace

A REWARDING PLACE TO BE

Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.

OUR RECRUITMENT PROCESS

If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.

#LI-Hybrid

Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.