Job Description

Credit Controller

Job ID

238286

Posted

06-Oct-2025

Service line

PJM Segment

Role type

Full-time

Areas of Interest

Accounting/Finance

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Credit Controller

Role Purpose


A new debt process structure is being implemented to enhance our debt recovery service that is provided to our lines of business.


You will manage a high volume and value ledger. Be responsible for organising when debts fall under your ownership to chase and when to pass to our Bad Debt Controller. The work is driven by networking with the business and clients and building strong relationships with your contacts to ensure the payment of debts and resolution of all queries.


The most important factor for us is to get the right person in that will fit into the team and make the new structure work. Therefore, we are open to and will consider candidates with experience or having the right attributes to start a new career in credit control.


Key Responsibilities


Taking a proactive role in managing and collecting debts using pro-active collection techniques.


Adhere to all credit control processes and develop where necessary


Effectively manage workload across portfolio of clients


Promote and develop relationships with key contacts throughout the business and with our clients.


Manage queries to resolution through investigation, reconciliation and escalation


Hold regular meetings/con calls with property managers/surveyors to review client debt


Recommend bad debt write offs where applicable


Assist Treasury team with allocation of monies and maintenance of accounts


Respond to relevant client enquiries


Partner the business to reduce debt position


Accurate records of all chasing activity


Maintain mailboxes and ensure all queries cleared

Person Specification

Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority


Excellent communication skills, both verbally and in writing


Maintains a positive attitude towards routine tasks


Accurate and exceptional attention to detail


Pro-active and enjoys working autonomously and as part of a wider team


Confident and assertive where required


Team player who deals effectively with colleagues and clients


Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met


Ability to remain calm under pressure


Strong organisational skills


Ability to achieve targets and strive for continual improvement

Key Skills

- Proficient with Microsoft Excel, Pivot tables and vlookups desirable - Proficient with Microsoft Excel, Pivot tables and vlookups desirable

Experience using other Microsoft Office applications (incl. Word, PowerPoint, MS Outlook). Experience with PeopleSoft Property knowledge would be advantageous Experience of working in a high volume, target driven environment

Follow the link to learn more about Project Management & Building Consultancy:

https://indd.adobe.com/view/3bb8d797-1181-4b63-82b6-ef925fd5607f

Follow the link to watch a video about CBRE:

https://cbre.qumucloud.com/view/1E3R65HFMTaJKt0dmnD47B

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.


Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do--from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.


At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit

Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit:

https://www.cbre.co.uk/careers/accommodations

Disclaimer:

Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend will be consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with CBRE Project Management, you will subsequently transfer to the newly formed entity that encompasses both organizations.