Job Description

About us

Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox's 29 self-storage facilities (8 largest in the UK in the 2025 UK Self Storage Association annual report), and LOVESPACE's innovative tech-enabled storage and collection service (the largest of its kind in the UK), we can serve just about any storage need, anywhere in the UK. We've been changing the way people store their belongings for more than a decade, and we continue to build smart tech to make it easier for people to store on their terms.?

The Opportunity

As Credit Controller at Spectrum Storage Group, you'll play a key role in keeping our cashflow healthy and ensuring customers pay on time. You'll be responsible for reducing outstanding debt, processing invoices and payments, and recovering overdue balances -- all while maintaining strong relationships with our customers.

This role is ideal for a confident self-starter who enjoys variety, takes ownership, and communicates with ease. You'll work closely with our customer service, sales, and customer experience teams to ensure every customer interaction reflects our 5-star service standards. With visibility across multiple businesses and sites within the group, you'll be right at the heart of where finance meets customer relationships.

This role is full time

Starting: ASAP Hybrid working pattern - 4-5 days from the office and 1 day from home. Salary: 30,000.00 - 32,000.00 per year

Responsibilities

Your main responsibilities will include, but are not limited to:

Account management: Maintain accurate records of customer payments, balances, and debt recovery activities. Invoicing and reconciliation: Generate and send invoices, process incoming payments, and reconcile customer accounts. Collections and recovery: Proactively chase overdue payments, negotiate payment plans, and manage escalations -- including legal proceedings where necessary. Customer relationships: Build and maintain positive relationships with customers to support smooth account management and encourage timely payments. Reporting: Prepare aged debtor reports, monitor account status, and provide regular forecasts of expected cash inflows to management. Policies and procedures: Continuously drive improvements in the credit control processes to minimise financial risk and ensure consistency. Problem-solving: Investigate and resolve payment discrepancies, disputes, and billing issues quickly and professionally. Collaboration: Work with customer service and sales teams to train, support, and improve credit-related processes and communication.

What we're looking for

We're looking for someone who brings a mix of precision, initiative, and people skills to the role. You'll ideally have:

Strong attention to detail and accuracy. A working knowledge of Microsoft Excel. A proactive, solutions-focused mindset -- you take ownership and see things through. A passion for delivering exceptional service and a clear understanding of what "great" looks like. Someone who enjoys picking up the phone and calling customers and believes that an email will never be as useful as a call. Excellent communication (spoken and written) and negotiation skills, with the ability to build trust and confidence with both customers and internal teams. Confidence using, managing, and improving CRM and finance systems. Comfort working in a fast-paced, high-growth environment with multiple stakeholders.

The candidate's own values will be aligned with the company's:

?

Always consider the customer:?Treat our customers like family and expect the same from our partners, prioritising?honesty, integrity, and delivering exceptional service. Take ownership:?Take responsibility, be proactive, and continuously strive for personal and collective improvement. Constantly improve:?Strive for excellence, seek feedback, and optimise?processes for better customer and partner experiences. Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.

What is in it for you?

A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.???

Benefits:

Hybrid working arrangements; our office is only 5 minutes from Borough station or a 10-minute walk from London Bridge station. Private health insurance Pension matching Staff discounts on our services and access to Perks at Work programs. Summer, winter, alumni events, and social parties throughout the year. Events in the office, like Tuesday breakfasts, Cake Wednesdays, and Thursday social gatherings. with a monthly social for the whole team.
We look forward to receiving your application!

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Work Location: In person