Job Description

Description

Role Purpose



We are seeking a proactive and detail-oriented Credit Controller to manage The Arch Company (TAC)'s in-house County Court Small Claims process. The primary focus of this role is to maximise debt recovery through Money Claims Online, reduce aged debt, and minimise bad debt write-offs.
You will play a key role in ensuring debt claims are effectively managed and reported to key stakeholders.

Key Accountabilities

Own and manage the day-to-day administration of all in-house Money Claims Online. Issue pre-protocol letters and submit Money Claims Online. Prepare and file all necessary court documents accurately and within prescribed deadlines, including claim forms, acknowledgments of service, and witness statements. Maintain and update the Debt Claims Tracker, providing regular status reports to the Senior Credit Controller. Monitor court hearing dates and ensure TAC's representation is arranged and prepared for court appearances or mediation sessions. Liaise with court officials to track case progress and resolve procedural queries. File court defences. Agree payment plans with customers. Initiate settlement negotiations and engage with courts, representing TAC at court or mediation meetings as required. Manage the enforcement of court judgments, including instructing bailiffs or applying for warrants of execution where necessary. Deliver monthly updates on collections performance, potential bad or doubtful debts, and prepare justifications for write-off authorisations. Target activities to maximise debt collection and reduce aged debt, including resolving account disputes. Assess cases for transfer to external legal partners when appropriate. Maintain detailed records of all court-related correspondence and documentation for audit and compliance purposes. Provide guidance and support to internal teams on small claims court procedures and timelines. Review and analyse court outcomes to inform future debt recovery strategies and improve processes. Ensure compliance with all legal and regulatory requirements related to small claims processing. Collaborate closely with Credit Controllers and Property Managers to resolve disputes efficiently.

Skills, Knowledge and Experience

Experience:

Strong organisational skills. Strong influencing, negotiation, and account management skills.

Knowledge, Skills & Abilities:

Ability to prioritise a daily caseload and manage tasks to meet deadlines. Self-motivated, flexible, and quick to learn with a proactive approach to personal development. Excellent verbal and written communication skills, capable of engaging with stakeholders at all levels. Understanding of bad and doubtful debt procedures and their impact on accounts, with the ability to recommend and justify related actions. Proficient in Microsoft Office applications.

Behavioural Attributes:

Demonstrates TAC's core behaviours and values. Collaborative team player. Uses initiative and adapts flexibly to changing priorities. Customer-focused with a pragmatic and resilient approach.

Benefits Package

Health & Wellbeing Perks: our comprehensive health package includes a healthcare cash plan, private medical insurance, dental cover, and access to a 24/7 remote GP. Holistic Health Services: Elevate your wellbeing with nutritional consultations, lifestyle coaching, personal training sessions, and even onsite massages to help you unwind and recharge. Financial Peace of Mind: Secure your future with our robust financial benefits, including pension plans, life assurance, income protection, mortgage advice, and will writing services. Family-Friendly Policies: Our enhanced family-friendly policies ensure you have the time and support you need at every stage of life. Travel & Transport Perks: Get moving with our cycle-to-work scheme, season ticket loans, and electric car options. Exclusive Discounts & Savings: Stay fit and save money with gym membership discounts and other offers that make wellness more accessible. Additional Time Off: Recharge with our holiday policy and also take time to give back to the community with our charity and volunteering leave options.

About The Arch Company

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest 200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.

Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don't meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.



For more information on Benefits, DE&I and open Vacancies, please visit our careers page.