Job Description

Vacancy No

VN1010

Location

London

Employment Type

Perm

Basis

Full Time

Fixed Term Duration

Overview

Chambers and Partners is looking for a fluent Mandarin speaker with excellent communication skills and a collaborative approach to join our Credit Control team.




In this role, you'll manage a portfolio of customer accounts, handle queries, post cash, and support the collection of overdue payments--working closely with Finance, Sales, and Customer Success to ensure a positive client experience.




Please note that this role will be based in our London office.

Main Duties and Responsibilities

Chasing a designated set of accounts/ledger via calls and emails Managing accounts receivable inbox and general clients queries Enhancing customer experience by building and maintaining a strong relationship with the customers Liaise with the wider Finance team, Sales and Customer Success to ensure timely customer query resolution and facilitate collection of overdue debt Cash posting & reconciling complex customer accounts Weekly ledger meeting with Credit Control Lead

Skills and Experience

Demonstrable experience in a customer focus role (or similar) Mandarin speaker is a mandatory

Person Specification

Strong eye for details Able to work independently Impeccable communication skills, with both colleagues and clients Confident in making phones calls and have difficult conversation Solution driven & organized Customer focus Excel skills (vlookup, if, sum)

Benefits

Applications Close Date

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.