Job Description

Hours of work: 8:30am - 5pm Monday - Friday

Novoferm have the privilege to be Europe's largest system supplier of garage doors, doors, frames and door operators.

Our teams are made up of over 3,000 members who between them serve private, trade and industrial customers.

Since 1955 our policy to deliver quality over quantity is ingrained at the heart of our company, something fully represented by our values and endorsed withISO9001 accreditation.

Main purpose of the role:

The primary objective of a Credit Controller is to take full responsibility and management of a portfolio of key customers with the purpose of maximising the debtor cash collection performance and reduce overdue debt whilst minimising any risk of late payment and bad debt. This role works closely with their peers and cross - functional departments.

Scope of the role:

To manage a portfolio of customers and keep the aged debt to a minimum, ensuring timely payment of invoices and maintain a healthy company cashflow.

Primary Objectives:

Take full ownership of and responsibility for a portfolio of high value key and regional customers, managing the full collection cycle including payment plans, stop supplies, dispute management and ensuring customer accounts are fully reconciled

Actively participate in regular team meetings as well as ledger review meetings with Regional Managers and Depot Managers

Work with cross functions and Regional Managers within the business to ensure invoice disputes are proactively recorded and resolved in a timely manner

Provide team and business with direct contact point for key and regional customers

Ability to foster effective teamwork between the team and cross functional teams

Take full and active ownership, supporting the team with ad hoc projects as & when required

Ensure activities are targeted at maximising cash collection and reducing overdue debt

Essure all activities are performed, including reporting and business reviews in line with company policy, internal control procedures and the month end timetable

Secondary objectives

Continuous improvement - always looking at working better and easier rather than performing same repetitive/manual tasks

Strive to improve their knowledge about the products we offer, the business and the Group

Qualifications - Skills - Experience required for the role

Works cooperatively and effectively with others to achieve goals, resolve problems, promote and implement solutions that enhance cross functional relationships and team performance

Excellent ability to set priorities to filter urgent and non-urgent issues in a high paced and demanding environment

Excellent communication skills, written and verbal in a thorough and timely manner using appropriate and effective tools and techniques

Positively influence others to achieve results that are aligned with best practice and business requirements

Ability to drive continuous process and performance improvements

Self-motivated and results driven, deploying effective tools & techniques

Excellent team player, supporting and fostering teamwork

Excellent customer and cross functional engagement skills, influencing at all levels to achieve goals

Energetic approach and passion for delivering quality results supporting the Credit & Collection functions overall performance.

Good knowledge of Microsoft Excel including Vlookup, Xlookup and Pivot tables

Experience of Business Central preferable, but not essential

Company Values

As a business, we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.

PROTECTING PEOPLE

We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.

CUSTOMER FIRST

Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people

MOVING FORWARD

We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.

PERFORMANCE PROMISE

We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude.

TOGETHERNESS & TRUST

We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

On-site parking Referral programme
Schedule:

Monday to Friday No weekends
Work Location: In person